Business Center Coordinator - Hyatt Regency Chicago

Encore Global•Chicago, IL

6d•Onsite

About The Position

Oversee daily Business Center operations within a hotel environment by providing office assistance to hotel guests while ensuring courteous and efficient service.

Requirements

High school diploma/GED required
One year experience in a service related industry
Strong MS Office experience
Professional written and verbal communication skills
Working knowledge of office equipment, such as copiers and fax machines

Nice To Haves

Associates degree is preferred
One year of supervisory experience in a service related industry is preferred

Responsibilities

Acknowledge and interact with hotel team members and customers.
Market the Business Center services to guests to increase revenue and seeks new sources of revenue.
Maintain a positive work environment.
Display a polished and professional image towards hotel team members and customers.
Respond quickly to questions and requests and handle service problems politely and efficiently.
Demonstrate knowledge of hotel and facility services.
Provide daily scheduling and direction to Business Center staff.
Train and address employee concerns.
Make effective use of team resources and ensure proper staffing levels.
Complete invoicing for customers.
Enter and balance charges on the Company’s billing system.
Download and maintain accurate customer files.
Provide basic cash and credit card handling according to the Company’s policy.
Provide quotes for Business Center equipment rentals.
Complete equipment setup and support.
Track and maintain office supplies and associated vendor pricing information.
Support the Director of Event Technology with administrative duties.
Maintain a clean, neat, and organized Business Center.
Handle shipping and packaging with assigned carriers for domestic and international delivery.