Business Cash Management Specialist

Mountain America Credit Union•Sandy, UT

2d•Onsite

About The Position

The Business Cash Management Specialist is responsible for fostering and maintaining strong relationships with our business members and frontline staff relating to cash management products. This role involves coordinating service delivery and ensuring member satisfaction. The specialist will work closely with various departments to support our business membership, resolve issues, and assist our business members with cash management needs. The specialist also performs various functions to support and maintain the cash management members and the associated portfolio. This includes the onboarding, implementation, training and troubleshooting of the various cash management products and payments. To be effective, an individual must be able to perform each job duty successfully. Partners with branch and corporate personnel to provide timely, accurate, and quality service and support for business member’s needs. Handles inbound call requests and email inquiries from business members, managed members, frontline staff, Portfolio Managers, and Senior Business Advisors, ensuring exceptional service. Possesses a solid foundation and comprehensive understanding of business accounts, transactions, and documentation to effectively assist our members Underwrites all cash management applications for business services. This includes partnering with Portfolio Managers and Senior Business Advisors to ensure packages are complete and meet risk guidelines. Coordinator must be able to read and analyze business financial statements for credit and risk qualifications for certain cash management products. Performs backend setup for all cash management services in multiple programs with high accuracy. Payment processing of ACH and wire origination files going to the Federal Reserve for members with cash management services using multiple programs. This process requires high concentration and accuracy. Provides and assists members with technical and system troubleshooting. Supports the general business member policy and guidelines. This includes acting as a resource and subject matter expert for all business member inquiries and updated procedures. Responsible for conducting many comprehensive audits of business accounts to ensure compliance with internal policies and regulatory requirements. High understanding of federal NACHA & payment guidelines relating to ACH and wire origination. High understanding of federal check clearing processes for deposited and issued items. Identifies opportunities and initiates referrals to various departments across the organization. Complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS), and other relevant regulations. Performs other duties as assigned.

Requirements

Minimum of 3 years of professional experience in a dynamic financial environment.
Intermediate skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations.
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
Ability to work both autonomously and collaboratively in a fast-paced environment.
Excellent customer service, communication, organizational and analysis skills.
Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.
Adaptive to change, responds positively to altered circumstances or conditions.
Possess a desire and willingness to learn and continually update knowledge based on financial concepts, strategies, systems etc.
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
Effective in variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels.
Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.).
Ability to sit, talk and hear consistently.
Ability to stand, walk, and use hands to handle or reach occasionally.
Close vision (clear vision at 20 inches or less).
Distance vision (clear vision at 20 feet or more).
Ability to lift to 10 pounds occasionally.

Nice To Haves

Specific experience around core banking systems of 3+ years is preferred.
Experience supporting a SAAS solution product or other cash / treasury management services is preferred.
Some college preferred but not required.

Responsibilities

Partners with branch and corporate personnel to provide timely, accurate, and quality service and support for business member’s needs.
Handles inbound call requests and email inquiries from business members, managed members, frontline staff, Portfolio Managers, and Senior Business Advisors, ensuring exceptional service.
Underwrites all cash management applications for business services, partnering with Portfolio Managers and Senior Business Advisors to ensure packages are complete and meet risk guidelines.
Performs backend setup for all cash management services in multiple programs with high accuracy.
Processes ACH and wire origination files going to the Federal Reserve for members with cash management services using multiple programs.
Provides and assists members with technical and system troubleshooting.
Acts as a resource and subject matter expert for all business member inquiries and updated procedures.
Conducts comprehensive audits of business accounts to ensure compliance with internal policies and regulatory requirements.
Identifies opportunities and initiates referrals to various departments across the organization.
Complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS), and other relevant regulations.
Performs other duties as assigned.