Business Cash Management Specialist

Mountain America Credit Union•Sandy, UT

1d•Onsite

About The Position

The Business Cash Management Specialist is responsible for fostering and maintaining strong relationships with our business members and frontline staff relating to cash management products. This role involves coordinating service delivery and ensuring member satisfaction. The specialist will work closely with various departments to support our business membership, resolve issues, and assist our business members with cash management needs. The specialist also performs various functions to support and maintain the cash management members and the associated portfolio. This includes the onboarding, implementation, training and troubleshooting of the various cash management products and payments.

Requirements

Minimum of 3 years of professional experience in a dynamic financial environment.
High School Diploma required
Intermediate skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
Ability to work both autonomously and collaboratively in a fast-paced environment.
Must have excellent customer service, communication, organizational and analysis skills.
Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
Adaptive to change, responds positively to altered circumstances or conditions
Possess a desire and willingness to learn and continually update knowledge based on financial concepts, strategies, systems etc.
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
Effective in variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels.
Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.)

Nice To Haves

Specific experience around core banking systems of 3+ years is preferred.
Experience supporting a SAAS solution product or other cash / treasury management services is preferred.
some college preferred but not required

Responsibilities

Partners with branch and corporate personnel to provide timely, accurate, and quality service and support for business member’s needs.
Handles inbound call requests and email inquiries from business members, managed members, frontline staff, Portfolio Managers, and Senior Business Advisors, ensuring exceptional service.
Underwrites all cash management applications for business services. This includes partnering with Portfolio Managers and Senior Business Advisors to ensure packages are complete and meet risk guidelines.
Performs backend setup for all cash management services in multiple programs with high accuracy.
Payment processing of ACH and wire origination files going to the Federal Reserve for members with cash management services using multiple programs. This process requires high concentration and accuracy.
Assists business members with a 1 on 1 training on various systems powered by our cash management suite of products. This training requires a personalized training experience.
Provides and assists members with technical and system troubleshooting.
Supports the general business member policy and guidelines. This includes acting as a resource and subject matter expert for all business member inquiries and updated procedures.
Responsible for conducting many comprehensive audits of business accounts to ensure compliance with internal policies and regulatory requirements.
Identifies opportunities and initiates referrals to various departments across the organization.
Complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS), and other relevant regulations.
Performs other duties as assigned.