Business Banking Support Specialist

U.S. Bank National Association • Sarasota, FL

9d • $21 - $28 • Hybrid

About The Position

The Business Banking Support Specialist serves as a key client support partner, assisting with customer accounts, inquiries, and day-to-day service needs. The role is focused on delivering an exceptional client experience and helping ensure satisfaction with the U.S. Bank relationship. Business Banking Support Specialists work closely with Business Banking Relationship Managers and Relationship Analysts to support both business clients and the banking team.

Requirements

• Associate's degree, or equivalent work experience
• Typically three to five years of job-related experience

Nice To Haves

• Advanced knowledge of departmental and bank products and services
• Proven customer service and problem resolution skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective interpersonal, verbal and written communication skills

Responsibilities

• Support sales teams in executing a One Bank strategy and growing market share.
• Retain and deepen client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional.
• Identify potential problems, and compliance issues.
• Maximize client satisfaction and encourage expansion of the relationship.
• Identify products and services that realize clients’ unmet needs.
• Reduce risk to the bank and ensure timely and accurate compliance to procedural, policy and regulatory requirements.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree