Business Banking Relationship Specialist III

Atlantic Union Bank•Richmond, VA

11h•$57,862 - $86,672

About The Position

This position provides direct support to the Business Banking client around onboarding, sales and service and ongoing client relationship management in coordination with the Business Banking Relationship Managers and Business Banking Team Leaders. Develops and facilitates the client’s engagement through managing customer relationships, customer service interaction, credit, deposit, and treasury service processes and other client/internal support responsibilities. Provides guidance, mentorship, and training to the RSI and RSII roles.

Requirements

High school diploma or equivalent
Seven+ years business, retail banking or industry related experience required
Customer service and Business Loan experience required.
Working knowledge of CSI or comparable document preparation banking software
Superior customer service skills
Excellent computer skills relevant to Microsoft Office Suites
Excellent written, oral, and interpersonal communication skills
Detail oriented and quality focused
Well organized with attention to detail
Ability to prioritize and manage multiple priorities
Flexible, able to adapt to change
Superior time management and problem-solving skills
Ability to work independently as well as within a team environment
Excellent problem solving and analytical skills

Responsibilities

Coordinate client sales and service execution with Business Banking Teams and partner groups.
Ensure that daily incoming customer requests, inquiries and escalated issues are solved in a consistent, professional manner. Performs necessary research and maintenance to provide or facilitate solutions, and if applicable, logs and resolves customer complaints and dissatisfactions in accordance with Bank policies and procedures.
Serve as backup to other Relationship Specialists as needed.
Research, troubleshoot and solve customer issues and communicate “best practices” to enable consistent solutions are being developed to achieve top level customer service.
Facilitate reporting for Business Banking teams and stakeholders to actively manage workflow around client sales, compliance, credit management, renewals and partner referrals.
Adhere to all applicable laws and regulations governing bank operations, as well as conformity with the bank’s loan documentation & administration policies.
Facilitate new account deposit openings and manage the cross-sell implementation of all related product set-ups.
Actively manage overdrafts, unposted items, and loan payment issues needing correction.
Manage the communication, development and documentation of all policies and procedures. Create common knowledge within teams and consistent execution of Business Banking customer service procedures.
Participation in projects, initiatives and committees to develop efficient, streamlined work processes.
Open Business Banking deposit accounts according to guidelines and procedures. Facilitate cross-sell of related products with new deposit openings.
Partner with Relationship Managers and all stake-holders to coordinate the set-up and onboarding of Treasury products to include Positive Pay, ACH, and RDC.
Process payments, advances on loans, account maintenance, research on client accounts include maintaining files and clearing exceptions as needed.
Work directly with Centralized Credit on preliminary loan closing requirements such as credit reports, appraisals, environmental reports, OFAC, UCC searches, or other reports as needed.
Work directly with Centralized Doc Operations as it pertains to business banking loan closings to include perfected title, flood determinations, insurance requirements, and other requirements as needed.
Provide direct support on all Government loans such as SBA 7a, 7a Express, 504 loans.
Provide Construction loan and monitoring support needs to include loan document review, facilitate draws, other monitoring as needed, and update any specific construction procedures.
Provides support and facilitates the renewal process to Small Business Banking loans.
Prepare tickets, OTEs, and/or wire transfers as needed.
Prepare pay off quotes and handle releases.
Mentor, coach, and train new and existing Relationship Specialists to create common knowledge and execution of Business Banking customer service procedures.
Performs Quality Assurance checks on new deposit accounts adhering to guidelines and procedures.
Facilitates more complex client servicing needs that may involve multiple partner lines of business.
Performs other duties as assigned.