Relationship Banking Specialist

North State Bank•Raleigh, NC

7d•Onsite

About The Position

North State Bank has an exciting opportunity for a Relationship Banking Specialist in our West Raleigh Office. This role engages directly with customers to assist with their banking needs. As one of the primary “faces of the Bank,” a relationship banking specialist must be able to quickly decipher customer needs, determine the best solution and clearly communicate next steps. It is ideal for someone who has a solid understanding of banking products, enjoys staying up to date on product and service changes and has a track-record of providing exceptional customer support.

Requirements

A two-year college degree in business or a related field; or an equivalent combination of education and experience.
Three years to five years progressively more responsible experience within a banking organization.
Comprehensive knowledge of banking regulations.
Must be self-motivated, detail oriented, and analytical.
Excellent written, verbal and interpersonal communication skills.
Proficiency with Microsoft Office products.

Responsibilities

Identifies opportunities for enhancing customer relationships through a variety of proactive activities such as outbound calling, customer service interactions and customer financial reviews.
Acquires and deepens customer relationships by opening business and personal checking, savings, digital banking products, CDs and IRA accounts, and online account openings, ensuring that all appropriate paperwork is executed, and funds collected to process new accounts in accordance with bank policy, procedures and compliance regulations.
Responsible for completion of fraud prevention inquiries, daily monitoring of reports and emails to assist in preventing, identifying and reporting fraudulent or suspicious activity.
Maintains and applies extensive knowledge of bank products and services utilizing reports and other resources, to identify sales opportunities for new and existing customers, answer customer inquiries and make referrals when appropriate.
Serves as a subject matter expert on products and services to include calling on prospective customers in conjunction with the Relationship Banking Manager, Commercial Bankers and Market President.
Serves as customer contact for problem resolution regarding deposit, and other product and services as well as account maintenance such as address change, stop payments, account closings, transfers and processing check orders.
Performs teller duties such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization as required, issuing cashier’s check and performing more complex transactions with assistance when needed.
Rents and admits customers into safe deposit boxes in accordance with Bank policy and procedures.
Monitors daily exception report for Remote DepositScan accounts.
Collects missing documentation listed on the Deposit Exception Report.
Reviews and monitors daily deposit and savings reports and assists management with daily NSF decisions and contacting the customer when required.
Executes wire transfer agreement within assigned limits.
Answers customer questions and investigates and corrects discrepancies, in accordance with Bank policy and procedures.
Ensures office security and risk mitigation practices are followed.
Attends or participates in regular meetings or training sessions to continue growth in products, relationship building, service, bank policy, procedures, and compliance regulations.
Participates in monthly and quarterly self-audits.