Business Banking & Consumer Support Specialist I
M&T Bank•Getzville, NY
•Onsite
About The Position
Provide operations support to various areas of Business Banking and Consumer Collections. Perform data-entry, and system maintenance, so that the supported team has the most up-to-date information on accounts. This position has no customer contact or direct contact with attorneys; mostly email correspondence with attorneys and/or other external vendors.
Requirements
- High School diploma/GED plus 1 year related experience
- Proficient PC skills including word processing, spreadsheet and email software
Nice To Haves
- Associate’s degree
- Knowledge of M&T Bank systems
Responsibilities
- Perform data entry of various types of information, and from multiple sources (e.g., invoices, settlements)
- Receive and verify accuracy of documents (e.g., titles)
- Prepare/mail letters to attorney/trustee, customers, vendors or other third parties
- Process debt validations; create up to three response letters to customers disputing responsibility for a loan, along with providing documentation of the debt and track status
- Prepare Reaffirmation Agreements with supporting documents and mail to attorneys
- Prepare Proof of Claims (POC’s) for submission, including supporting documentation
- Assist in creating payment coupons and G/L tickets from trustee disbursements, arranging overpayments to be sent to trustee
- Prepare attorney referrals and assign to designated attorney
- Assigns matter number to case in preparation for billing/payment
- Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts
- Prepare, send and track claim forms
- Perform skip tracing
- Prepare ticket work to allocate funds received, to ensure payment of expenses
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Complete other related duties as assigned
Benefits
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
