Business Banking Centralized Sales Manager - Tampa, FL Area

Bank of America•Tampa, FL

2d•Onsite

About The Position

Small Business Centralized Sales is a telephone based channel with two locations, Tampa, FL and Pasadena, CA. This channel is primarily responsible for providing financial products solutions to small businesses with annual revenues up to $1 million. With over 125 Centralized Small Business Bankers in our team, SBCS assists small business customers across the entire Bank of America footprint.

Requirements

Customer and associate focused and have the ability to motivate and create enthusiasm
Strong interpersonal and communications skills
Team player who is self-motivated, has a sense of urgency, looks for process improvements and has strong organizational skills
3-5 years experience of Small Business B2B sales experience in a leadership position and/or consistently exhibited high performance against goals in a Small Business sales position
Ability to work effectively in a fast-paced environment with aggressive goals
Significant experience with general Small Business Banking products and clients

Nice To Haves

3-5 years experience sales experience with Small Business Banking clients and products
Significant and consistent success exceeding goals in a call center sales environment
General knowledge of Small Business products including Merchant services, deposits, Card, and online self service capabilities

Responsibilities

Monitors calls focusing on coaching performance development, product knowledge, professionalism, and sales skills.
Coaches, trains and develops associates with a focus on improving associate ability to assess client needs and recommend appropriate product solutions while driving breakthrough client delight.
Delivers performance reviews to assess strengths and development needs while providing real time feedback and opportunities for growth.
Ensures complete and efficient customer interactions.
May participate in data collection and simple analysis.
Identifies process improvement opportunities
Partners with other lines of business to optimize growth