Business Banking Administration Manager (Business Lending)

Make Your Move•Salem, MA

1d•Onsite

About The Position

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. This position requires the ability to work in the Salem, MA offices. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

Requirements

Minimum of 5 years commercial lending experience
Bachelor's degree with a concentration in Finance or related business discipline, or a suitable combination thereof.
Well versed in the technical aspects of commercial lending and business development
Prior managerial experience required

Nice To Haves

Formal credit training is a plus but is not required.

Responsibilities

Manage the daily operations of the Business Banking operations team to ensure efficient workflow, operational excellence, and high-quality customer service.
Supervise, coach, mentor, and evaluate department staff, fostering a collaborative, accountable, and customer-focused work environment.
Complete monthly operational reporting, including but not limited to general ledger reconciliations, Business Banking outstanding reports, UCC continuation reporting, pipeline reporting, and other operational or management reports as assigned.
Monitor quality control procedures to ensure the accuracy and completeness of loan data, documentation, and operational processes.
Identifies credit concerns, recommends appropriate loan risk rating changes, and collaborates with the Business Banking Portfolio Manager to develop and implement portfolio management strategies that maintain asset quality, mitigate risk, and support overall portfolio performance.
Identify opportunities to improve operational efficiency, reduce costs, strengthen internal controls, and enhance productivity through process improvements and automation.
Ensure compliance with all applicable federal and state banking regulations, SBA requirements, Bank policies, and internal procedures.
Partner with the Bank's primary Baker Hill NextGen System Administrator to support system administration, workflow enhancements, custom document development, testing of software upgrades, and implementation of new system functionality.
Perform user acceptance testing (UAT) for system enhancements and software releases, ensuring operational readiness prior to implementation.
Continuously evaluate department workflows and recommend technology or process improvements that enhance efficiency, accuracy, and customer service.
Maintain responsibility for the department's overall compliance with regulatory and policy requirements by working closely with Compliance, Internal Audit, Loan Operations, and other internal partners.
Manage third-party vendor relationships supporting the Business Banking department, including contract administration, performance monitoring, annual vendor management reviews, and ongoing risk assessments.
Collaborate with Lending, Credit Administration, Loan Operations, Information Technology, Compliance, and other business units to support strategic initiatives and operational effectiveness.
Support internal and external audits, regulatory examinations, and compliance reviews by providing documentation, responding to inquiries, and implementing corrective actions as necessary.
Perform additional duties and special projects as assigned.
Individual is required to lead a team of business banking operations support staff and is responsible for the overall direction and coordination of the team’s initiatives as well as the routine evaluation of the group’s personnel.
Responsibilities include, but are not limited to, interviewing, hiring, and training new employees; coaching and mentoring team members to foster professional development; planning, assigning, and directing work as necessary; writing and conducting performance assessments; applying Human Resource policies for routine aspects of management and as performance issues arise.