Business Banker

Chino Commercial Bank, N.A.•Chino, CA

5d•$70,304 - $75,000

About The Position

Chino Commercial Bank is a locally owned and operated community bank committed to providing personal banking services, building client relationships, and supporting the economic vitality of its communities. The Business Banker joins the Commercial Banking team and acquires, manages, and grows small to mid-sized business banking relationships. The role focuses on sales development and maintaining and expanding referral sources, while delivering customized financial solutions and observing audit, internal control, security, BSA, and CTR standards. The position works with the Sales Manager on programs to generate business and meet sales goals. It sources prospects, discusses business and personal financial needs with customers, recommends solutions, cross-sells appropriate products, and responds to small business banking requests. It also performs account-opening and other routine or intermediate branch and customer service activities, including resolving customer problems, processing account activity, and maintaining records and files. The role does not supervise employees, but provides leadership, training, and support to less experienced staff. Work takes place in an open, non-confined office environment that is mostly clean and comfortable, with usually moderate noise. The employee may operate a range of office and banking equipment and must be able to meet the described physical and mental demands.

Requirements

High school diploma or GED; three or more years of related experience and/or training; or an equivalent combination of education and experience.
Work-related experience should include financial institution customer service and cash handling.
Business- or financial-industry-related educational experience, including in-house training, formal education, or industry curriculum.
Intermediate knowledge and training in business banking products, branch operations, terminology, products, and services.
Intermediate knowledge of applicable state and federal banking compliance regulations and Bank operational policies.
Intermediate skills operating computer terminals, personal computers, mainframe systems, and word-processing, spreadsheet, and account-opening software.
Intermediate typing skills sufficient to meet the position's production needs.
Basic math skills, including calculating interest and account balances, identifying routine math errors, and counting currency, coin, and negotiable instruments.
Effective oral, written, and interpersonal communication skills, including the ability to follow instructions, interpret documents and procedures, compose correspondence, and communicate clearly with customers and employees.
Ability to handle difficult problems involving multiple variables in non-standardized situations.
Effective organizational and time-management skills.
Ability to work with general supervision.
Current California driver's license and appropriately insured vehicle if driving is required to perform assigned duties.
Ability to perform the job safely without endangering the health or safety of oneself or others.
Ability to meet the position's physical and mental demands, with reasonable accommodation where applicable.

Responsibilities

Work with the Sales Manager on sales programs to generate new business and achieve goals in assigned programs.
Source and develop prospects and potential clients and secure sales of business banking services and products.
Meet with current and prospective customers to discuss personal financial and business banking needs.
Answer questions, provide recommendations and business solutions, and cross-sell appropriate banking products and services.
Refer customers to appropriate staff as needed and respond promptly to requests regarding small business banking products.
Follow up on leads, letters, and mailers provided by the Branch Manager or Business Development Officer.
Open new business and personal accounts, complete account documentation, check ChexSystems history, accept initial deposits, and prepare account materials for processing.
Perform routine and intermediate branch and customer service duties as needed, including answering and directing telephone calls.
Provide customer service and resolve problems within the authority of the position.
Use computer systems to process account activity, determine balances, and resolve problems within the authority of the position.
Record, file, scan, and update information; sort reports; type routine correspondence and forms; and maintain, copy, and fax documents.
Provide leadership, training, and support to less experienced staff members.
Perform other position-specific duties and other functions as assigned.