Business Banker, Treasury Management

OSP LP•Palatine, IL

6h•$65,000 - $85,000•Onsite

About The Position

The Business Banker is the primary day-to-day contact for our commercial and business clients on their deposit and treasury relationships. This is a service and advisory oriented role, not a quota-driven sales position. Success comes from knowing our clients' operations well, keeping them running smoothly on our treasury platforms, and finding out where our services can solve a real problem for them. The ideal candidate is a trusted, steady presence who earns the confidence of business owners and their staff. Experience on the FIS Horizon core and/or Digital One Flex platform is strongly preferred.

Requirements

Bachelor's degree in business, finance, accounting, or a related field, or equivalent experience
3+ years of experience in commercial banking, business banking, treasury management, or a closely related role
Hands-on experience with treasury management platforms and products, including business online banking, ACH, wires, and fraud tools, with the ability to learn new systems quickly and troubleshoot over the phone
Strong understanding of commercial deposit products and commercial payment systems
Clear written and verbal communication, with the ability to explain technical systems in plain language to clients and colleagues at every level
Relationship-first mindset: patient, consultative, and able to build long-term trust with clients
Detail-oriented and organized, comfortable with documentation, controls, and compliance, and able to manage multiple client needs and follow through
Sound judgment, including knowing when to solve a problem directly and when to escalate
Proficiency with Microsoft Office suite
Ability to travel locally 15% of the time

Nice To Haves

Experience with the FIS Horizon core and FIS Digital One Flex online banking platforms
Experience with commercial onboarding, CDD/risk rating, NACHA rules, and BSA/AML requirements
Experience supporting clients across a range of industries
Familiarity with positive pay, payables/receivables solutions, and 3rd party business banking integrations as well as ancillary vendors like DocuSign, Sharefile, and Intuit

Responsibilities

Serve as the main point of contact for an assigned portfolio of business, commercial banking, and non-profile organization clients
Earn a reputation as a knowledgeable, reliable advisor so clients instinctively turn to you first with questions, problems, or new business needs
Coordinate with lending, operations, fraud, and compliance colleagues so clients get one consistent experience
Identify opportunities to deepen relationships through additional services, referrals to lending or other business lines, and participation in client events and referral partnerships
Guide clients through onboarding and ongoing use of business online banking and related treasury services, including proper setup of user roles
Review, approve, and process transactions for business clients when required by following established procedures
Train client users on platform features and provide follow-up training as their staff changes.
Resolve service and processing issues quickly, serving as the liaison between clients and internal operations, IT, and vendor support teams until the client is satisfied
Support commercial onboarding, including account opening, documentation review, and service agreement setup
Complete or assist with customer due diligence (CDD), risk rating, and periodic review requirements in line with BSA/AML policy
Keep client records, service profiles, and contact information accurate and current in the core system as well as within the required treasury management services documentation
Educate clients on fraud prevention tools and best practices, including dual control and payment verification procedures
Recognize and escalate suspicious activity, unusual transaction patterns, and potential fraud in accordance with bank policy
Follow all regulatory, audit, and internal control requirements, including BSA/AML, OFAC, and NACHA rules