Business Assistant

Smile Brands•Lake in the Hills, IL

7d•Onsite

About The Position

At Midwest Dental in Lake of the Hills, supported by Smile Brands, our team is committed to making dental visits positive, stress-free—and even fun! Supported by Smile Brands, we focus on creating a welcoming environment where patients feel comfortable and cared for, and where team members feel supported and valued. We are seeking a friendly, organized, and detail-oriented Business Assistant to join our front office team. This role is essential in creating a smooth patient experience from the moment they walk in the door. The ideal candidate enjoys working with people, thrives in a fast-paced environment, and takes pride in keeping operations running efficiently.

Requirements

Previous front office, customer service, or dental office experience preferred
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Comfortable working with scheduling and office software systems
Detail-oriented with a patient-first mindset
Positive attitude and ability to work well in a team environment

Nice To Haves

Previous experience in a dental or medical office setting

Responsibilities

Greet and check in patients with a warm and professional attitude
Manage appointment scheduling and maintain an efficient daily schedule
Answer phone calls, respond to patient inquiries, and provide excellent customer service
Verify insurance coverage and assist with billing and payment processing
Maintain accurate patient records and update information as needed
Coordinate with clinical staff to ensure smooth patient flow
Support overall office organization and front desk operations