Business Area Manager

Life Flight Network•Hilo, HI

10d•$167,000 - $197,000•Hybrid

About The Position

Life Flight Network is a prominent not-for-profit air ambulance organization focused on safety, excellence, social justice, and innovation. The Business Area Manager (BAM) works with the Director(s) of Business Development to promote the growth and sustainability of Life Flight Network service lines through proactive, industry-leading service delivery and customer education, while promoting exceptional customer experiences. The BAM must hold an operational position with LFN as a Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist, or have significant related experience. The role requires maintaining an operational position with one shift per pay period and operational proficiency in their respective specialty. The manager is also subject to the Crew Safe Weight Policy and must be able to drive personal or company vehicles for business needs.

Requirements

Must hold an operational position with LFN as a Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist, or have significant experience in air medical as related to business, area outreach, and development.
Meets minimum qualifications of applicable job specialty, with operational background preferred.
Demonstrated communication skills, including outstanding written and verbal communication with peers, patients, families, customers and the community.
Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance, meet LFN’s Driver’s Policy Requirements and able to travel whenever to wherever business needs necessitate.
Must reside within 60 miles or 60-minute commute of designated service area, unless prior written exemption is approved by CBO.
The Business Area Manager will maintain an operational position consisting of 24 hours of operational time per pay period, unless prior written exemption is approved by CBO.
Proficient in Microsoft 365 and Teams applications.
Ability to analyze business and customer needs, improve external operational workflows, and recognize business related opportunities.
Ability to create and deliver clinical and aviation-related customer focused education and outreach.

Nice To Haves

Bachelor’s degree in healthcare, aviation management, business administration or a related field preferred. Will substitute years of experience for years of education.
2-3 years managerial experience in EMS, Air Medical, Healthcare or related field preferred.
Experience with air medical transport is strongly preferred.
Knowledge of business development specific to healthcare, air medical or EMS environment preferred.

Responsibilities

Promote the growth and sustainability of Life Flight Network service lines through proactive, industry-leading service delivery and customer education.
Promote exceptional customer experiences.
Maintain an operational position consisting of one shift per pay period.
Maintain operational proficiency in the manager's respective specialty.
Drive personal or company vehicles whenever and wherever business needs necessitate.
Provide safety training and education while partnering with customers to implement best practices.
Model and promote Life Flight Network’s culture of safety internally and externally.
Contribute to Life Flight Network’s ongoing commitment to provide the highest quality service through internal and external relationship management.
Identify barriers and opportunities to improve overall customer experience, growth, development, and innovation.
Collaborate with other Life Flight Network team members and leadership.
Maintain an in-depth knowledge of partners' capabilities, geographical challenges, and transport limitations to effectively evaluate transport data and analyze trends to support customer success.
Apply data-driven solutions to improve processes.
Foster new and ongoing customer relationships.
Conduct continuous process evaluation.
Participate in local, state, and national boards and councils to promote the mission and values.
Use customer surveys and open customer dialogue to exceed customer expectations.
Model Life Flight Network’s Safety, Quality, and Service Excellence culture in everyday interactions.
Model company policy and best practices for Life Flight Network’s employees.
Act as the face of Life Flight network when collaborating or communicating with other healthcare, EMS, law enforcement or local government leaders.
Analyze business and customer needs, improve external operational workflows, and recognize business related opportunities.
Create and deliver clinical and aviation-related customer focused education and outreach.