Business Area manager (Nursing)

Cencora•Vancouver, ON

1d•Hybrid

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! The Business Area Manager (BAM) reports directly to the Regional Director of Nursing Operations (DNO) and has the overall responsibility for the coordination of nursing services for his/her assigned team of regional Field Nurses within their assigned integrated business unit (IBU). In this leadership position, the BAM provides support, training, and supervision to ensure the highest level of quality patient care, that program requirements are met, and that the Provincial College of Nurses standards are maintained. The BAM is also responsible for implementing processes to optimize efficiencies and staffing, control expenses, collaboration and clinic coordination in order to manage the overall upkeep within their clinics, and also to ensure collaboration between the nursing team and other divisions of AmerisourceBergen.

Requirements

BScN/equivalent or working towards the degree
Registration with the College of Nurses in the province of employment is required
BCLS/CPR required and ACLS (optional/as required)
Minimum 5 - 7 years nursing experience
Minimum 2 - 5 years of management experience or working with a remote team or related experience in managing and guiding people an asset
Experience in nurse training & education
Availability and willingness to travel as per business need a must
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
Excellent communication and administrative skills
Excellent clinical skills as a nurse including IV initiation, physical assessment, autonomy
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills and attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Proficient presentation skills
Hold and maintain a valid, non-expired, unrestricted driver's license

Nice To Haves

CVAA certification an asset
Experience working with the biotechnical/pharmaceutical industry an asset
Bilingualism French/English an asset

Responsibilities

Manages a remote team of Field Nurses within assigned geographical territory
Achieves Key Performance Indicators for clinic and nursing operations, including budget and expense controls
Monitors demand for clinic and nursing services to ensure adequate resource availability to meet customer and patient care services required within assigned region; Maintains a high level of excellence through audits of clinics and nursing, including protocols and on-site visits
Manages clinic growth opportunities including site identification and establishing new clinic sites
Achieves Key Performance Indicators for clinics and nursing operation services
Reviews reports as it relates to field nurse staff training and ensure that their nurses are compliant
Continuously reviewing and managing the availability of your staff to ensure that it meets the needs within the IBU
Collaboration with Scheduling Associates to ensure efficient appointment scheduling that fall in line with KPI's (6 hrs/wk)
Responsible for being available to cover any emergency excursions, sick/emergency calls and or clinical questions with support of regional team as necessary.
Communicates and implements all program and departmental policies and protocols at the IBU level
Report adverse events, serious adverse events, product complaints in accordance with Innomar training and policies & procedures
Establishes and maintains excellent customer relationships (patients, manufacturers etc.) within assigned territory
Interview and manage the onboarding and orientation of new staff and appropriately ensure adequate resourcing for new program launches
Ongoing performance management (not limited too annual performance reviews, objective-setting and training planning) for all direct reports; including ensuring that the HRIS system is maintained
Ensuring quarterly reviews on nursing staff within the IBU to ensure that they are working within the appropriate policies and procedures
Analyzes, plans and implements process improvements to achieve utilization and efficiency targets
Ensures program (internal/external) requirements are met as it pertains to processes and applicable documentation
Ensure that the nurses within their IBU are working under the Provincial College of Nurses' and or Associations standards of practice are maintained; (including maintaining annual nursing licensing)
Ensure that all nurses are certified based on the requirements of a RN or RPN/LPN
Travels as required throughout assigned territory (including clinic visits to conduct clinic audits as per frequency required) as well as regular travel for management meetings at head office
Prepare and present Quarterly Business Reviews
Coordinates all requested clinic visits/tours
Participates regularly in teleconferences or d/or web based meetings to collaborate and share information
With discretion, occasional opportunity to provide specialized infusion/injection therapies and nursing services to oncology, auto-immune, rare disease and other therapeutic areas to patients in outpatient clinics or homecare settings
Execution on key deliverables to maximize on nursing operational imperatives
Actively strengthening and maintaining existing relationships with KOL partners
Liaising with other Managers, Field Case Managers, Senior Managers and Directors to create and implement a team approach to service delivery and planning to ensure optimal customer service and seamless program execution in the field, as well as key pharmaceutical and physician/clinic customers
Organize and coordinates training for new Field Nurses on departmental policies clinical skills, procedures and administrative tasks
Provides front line support to the Field Nurses in clarifying nursing concerns, payroll concerns, vacation authorization and scheduling issues
Serves as the primary reviewer of nurse timesheets/expenses to ensure proper completion and accuracy (10 hrs/wk)
Complete incident reports and corrective action plans (CAPA's) as per company policy
Ensuring continuous quality improvement and compliance with monthly, quarterly and annually auditing as it pertains to OCC/QA standards
Performs related duties and tasks as required