Business Applications Specialist

Anders Group•Irving, TX

6d•$65,000 - $70,000•Onsite

About The Position

Anders Group is currently looking for a technically savvy, solution-driven professional to support, optimize, and enhance the technologies that power our business. The Business Applications Specialist serves as the primary support resource for Anders Group technologies, including Salesforce, Sense, and other business applications, helping team members maximize efficiency and resolve technical issues quickly. The ideal candidate enjoys troubleshooting issues, gathering requirements, improving workflows, building automations, and helping others leverage technology effectively. This role reports to the Director of IT Project Management and partners with vendors and key business stakeholders to support technology initiatives, system enhancements, reporting, process improvements, and project build-outs across the organization.

Requirements

Associate's or Bachelor's Degree and/or 2+ years of technology, systems administration, business systems, or technical support experience.
Experience supporting SaaS-based business applications.
Strong troubleshooting and problem-solving skills.
Ability to manage multiple projects, priorities, and deadlines.
Excellent verbal and written communication skills.
Strong customer service mindset and ability to support users at all levels of the organization.
Proficiency in Microsoft Office applications.
Detail-oriented and able to shift focus as business needs change.
Self-motivated with a continuous improvement mindset.

Nice To Haves

You enjoy solving technology problems and helping others succeed
You are comfortable learning and supporting multiple business systems
You have strong communication skills and can explain technical concepts to non-technical users
You enjoy finding more efficient ways to complete tasks and improve processes
You are organized, detail-oriented, and able to manage multiple priorities
You are the person everyone comes to when they need help with technology
You enjoy digging into problems until you find the root cause
You are naturally curious and enjoy learning new systems and tools
You thrive in environments where no two days are exactly the same

Responsibilities

Serve as the primary support resource for Anders Group technologies including Salesforce, Sense, and other business applications
Provide Tier 1 and Tier 2 support to internal users by troubleshooting system issues, answering questions, and identifying solutions
Log, track, and manage support requests through resolution while maintaining clear communication with stakeholders
Partner with vendors and internal teams to troubleshoot system issues and ensure timely resolution
Serve as a subject matter expert for Salesforce, Sense, and other core business systems
Configure applications including user setup, permissions, workflows, fields, reports, dashboards, and system enhancements
Create and maintain reports and dashboards to support operational and leadership decision-making
Analyze data across multiple systems to identify inconsistencies, improve data integrity, and support business objectives
Gather requirements from business leaders and stakeholders to identify opportunities for process improvement and technology enhancements
Partner with the Director of IT Project Management to plan, execute, and support technology projects and system implementations
Participate in project build-outs including requirement gathering, testing, documentation, user acceptance testing, deployment, and training
Collaborate with key stakeholders across Recruiting, Operations, Payroll, Billing, HR, and Leadership to ensure systems support business needs
Develop and maintain training materials, system documentation, knowledge base articles, and standard operating procedures
Attend vendor meetings, document action items, and follow through on project and support-related deliverables
Identify opportunities for automation, efficiency improvements, and technology adoption across the organization
Conduct regular audits of system data and workflows to ensure accuracy and compliance
Support additional projects and initiatives as assigned