Business Applications Manager

LG Energy Solution Michigan, Inc.•Westborough, MA

1d•$134,000 - $180,000•Hybrid

About The Position

The Business Applications Manager is responsible for the lifecycle ownership, roadmap, governance, support model, and continuous improvement of Vertech’s business application portfolio. This role serves as the bridge between business process owners, IT, AI & Data, cybersecurity, vendors, and implementation partners to ensure enterprise applications are reliable, secure, integrated, scalable, and aligned with Process Innovation and operational priorities. The Business Applications Manager should create stronger accountability for application roadmaps, support expectations, vendor delivery, backlog prioritization, integrations, user adoption, and process alignment across systems such as Salesforce, Softwrench, Procore, Jira/Confluence, SharePoint, and related internal HQ developed tools for finance, human resources, and engineering.

Requirements

7+ years of experience managing enterprise applications, business systems, SaaS platforms, system implementations, integrations, or IT/business transformation programs.
Experience leading application lifecycle activities such as requirements, design, configuration, testing, release management, support, vendor coordination, and continuous improvement.
Strong understanding of ERP, CRM, PLM, work management, workflow, collaboration, BI, and integration concepts, including APIs and system-of-record/source-of-truth design.
Demonstrated ability to facilitate prioritization among stakeholders with competing needs, incomplete requirements, and resource constraints.
Strong vendor management, project management, communication, change management, and documentation skills.
Ability to work effectively with technical teams, cybersecurity, business users, executives, and external implementation partners.

Nice To Haves

Experience with Softwrench, SAP/NERP, Salesforce, Atlassian/Jira, SharePoint, Agile PLM, CAD systems, HR systems, ERS, Microsoft Power Platform, or comparable enterprise applications.
Experience in energy storage, renewable energy, manufacturing, field service, asset management, or regulated operational environments.
Familiarity with ITIL, Agile/hybrid delivery, secure SDLC, SOC 2, ISO 27001, data governance, privacy, and vendor risk management.
Certifications such as PMP, ITIL, Scrum/Agile, Microsoft, Salesforce, Atlassian, SAP, or equivalent practical experience.

Responsibilities

Application portfolio ownership: Own the roadmap, lifecycle plan, risk profile, business value, support model, and improvement backlog for assigned business applications.
Business relationship management: Partner with functional leaders and process owners to identify business needs, clarify problem statements, define requirements, prioritize enhancements, and manage expectations.
Product and backlog management: Maintain application backlogs in a transparent system of record, ensure requests are captured with sufficient business context, and facilitate prioritization based on value, risk, urgency, and resource capacity.
Implementation and release management: Lead or coordinate application implementations, upgrades, configuration changes, integrations, testing, UAT, training, change communications, deployment, and post-go-live stabilization.
Integration and API governance: Coordinate API and integration requirements across enterprise systems, ensuring data flows are documented, secure, supportable, and aligned with data governance and source-of-truth decisions.
Vendor and partner management: Manage vendor relationships, service levels, quotes, invoices, delivery performance, escalations, renewal planning, contract inputs, and support expectations for assigned applications.
Application support model: Define the tiered support model for each application, including system owners, business owners, vendor support paths, helpdesk intake, knowledge articles, enhancement intake, and incident escalation.
Data integrity and controls: Partner with AI/Data Governance, IT, and Cybersecurity to ensure applications maintain data integrity, access controls, auditability, retention expectations, and appropriate security controls.
User support: Aid in the development of system documentation, user guides, release notes, FAQs, office hours, and adoption campaigns that improve user experience and reduce avoidable support burden.
Portfolio rationalization: Identify opportunities to reduce duplicate tools, consolidate workflows, retire unsupported systems, standardize application ownership, and reduce manual workarounds.