Business Applications Lead/NetSuite Administrator

A.C. Coy•Pittsburgh, PA

3d•Hybrid

About The Position

A.C.Coy is seeking candidates for a Business Applications Lead/NetSuite Administrator role. This individual will own the day-to-day operation of business applications, operational systems, and NetSuite ERP. The ideal candidate will have 3+ years of NetSuite Administration experience, with strong experience managing a SaaS/business application portfolio, partnering with internal stakeholders, interfacing with software vendors, and supporting new system integrations. This stable, growing company offers an attractive salary, along with a comprehensive benefits package, generous paid time off, company-paid holidays, and a 401K plan. Remote employees will work EST hours and travel to the Pittsburgh office occasionally (with expenses paid).

Requirements

5+ years of experience in business systems, SaaS administration, or enterprise applications
A minimum of 3 years of experience administering NetSuite (ERP)
Experience gathering requirements, documenting business processes, and translating operational needs into technical solutions
Experience working with vendors, third-party providers, or managed service partners
Experience with data warehouse platforms, reporting systems, or business intelligence tools
Hands-on systems administration experience with business-critical platforms
Familiarity with governance, compliance, and operational process management
Experience with project coordination or solution implementation initiatives

Nice To Haves

Bachelor’s degree in Information Systems, Computer Science, Business Technology, or related discipline
Experience with workflow automation, integrations, or API-driven platforms
Hands-on experience applying AI-enabled tools (e.g., Claude) to automate reporting, documentation, or operational workflows
Knowledge of telecommunications, infrastructure, or technology-focused business environments

Responsibilities

Direct administration, configuration, and operational support of the corporate SaaS and business systems portfolio, including ERP, CRM, reporting, and operational tooling
Oversee the corporate SaaS application and business systems portfolio, balancing new capability, operational reliability, and technical debt
Partner with executive and functional leadership across Finance, Operations, Sales, and Product to align platform investments with business priorities
Analyze business processes and identify opportunities for system improvements, automation, and operational efficiencies
Partner with business stakeholders to gather requirements, evaluate needs, and recommend scalable technology solutions
Provide guidance to business systems analysts and administrators, setting standards for documentation, governance, and operational excellence
Own the lifecycle of core platforms such as, NetSuite (ERP), SiteTracker, and the enterprise data warehouse, along with supporting CRM, HRIS, and BI tools
Collaborate with internal teams and vendors to implement enhancements, integrations, and new solutions
Develop documentation, workflows, governance standards, and system best practices
Monitor system performance, data integrity, user access, and platform health
Assist with reporting, dashboards, analytics, and operational data management initiatives
Lead vendor strategy across the portfolio: contract negotiations, renewals, performance management, escalations, and consolidation decisions
Evaluate emerging technologies and AI-enabled tools, including platforms such as Claude, to improve workflows and productivity
Support governance initiatives related to system administration, data management, and operational processes