Business Applications/ERP Platform Expert, HR

Stanford Health Care • Palo Alto, CA

6d • $75 - $99 • Hybrid

About The Position

The Platform Expert Engineer – Workday HCM & HR Systems serves as the principal technical authority driving the architectural strategy and continuous evolution of Workday and integrated HR technologies. This role shapes the multi-year platform roadmap by evaluating emerging capabilities, including Workday’s AI features, agentic AI frameworks, and intelligent workflow automation. Partnering with executive leadership, enterprise architects, and HR stakeholders, the expert ensures platform stability, multi-system orchestration, and alignment with enterprise goals.

This position is the primary technical lead responsible for: Strategic Platform Architecture & AI Roadmap, Workday Release Strategy & Testing Governance, Agentic AI & Intelligent Workflow Orchestration, Cross-System Security & Integration Governance, and Executive Stakeholder Engagement.

The Applications Platform Expert is a senior individual-contributor role providing deep technical mastery, cross-team solutioning, operational solution impacts and informal leadership within the Applications organization. This role has expertise across a broad healthcare delivery domain, with deeper experience in 1-2 functional technical application areas. This role exists to ensure that the organization's most complex technical, architectural, and solutioning challenges are met with consistent, well-defined expertise that can work across IT functions to examine all available tools and solutions and to bring the right combination to the design. This position is expected to maintain current, authoritative knowledge of the platform's capabilities,(new releases, features, vendor roadmap) and proactively identifies where these should be applied before a challenge or request exists. The Platform Expert operates as a trusted technical authority, a mentor, and a contributor to team and departmental roadmaps, while explicitly deferring people-management, task assignment, and performance-evaluation authority to formal management and project leadership.

Requirements

• Proven experience driving architectural strategy and technical roadmaps for enterprise HR platforms, specifically Workday HCM, security frameworks, and advanced analytics.
• Expertise in evaluating and operationalizing Workday AI innovations, agentic AI agents, and intelligent automated workflows.
• Strong track record in testing governance, major release management, and cross-system integration across HR, Payroll, and IT environments.
• Bachelors degree in a relevant field (Information Systems, Computer Science, Health Informatics, Health Management, or related) is required.
• 8+ years of progressively responsible experience in healthcare applications/IT, including demonstrated hands-on build and configuration experience in one or more core systems (Epic, Workday, Sectra, or other related application)
• Demonstrated track record of resolving complex, escalated problems that others have been unable to close, with measurable delivery outcomes.
• Experience partnering across multiple IT teams or portfolio verticals on solution design, without formal authority over those teams.
• Experience mentoring or informally coaching less experienced staff, without formal people-management responsibility.
• Implementation-level, current fluency in one to two defined technical domains, with working fluency across adjacent, connected systems.
• Demonstrated ability to evaluate and recommend technical solutions and design configuration (including build-vs-buy and platform-native-vs-purpose-built tradeoffs) based on solution merit rather than default.
• Strong coaching and communication skills, with the judgment to influence without formal authority.
• Clear judgment regarding when a decision is theirs to make versus when it requires escalation to management or governance.
• Strong documentation discipline and habits that support knowledge transfer and incorporation into AI tools.
• Working knowledge of AI-enabled tools relevant to their domain, including the ability to evaluate them critically for real-world fit and monitoring methods.
• Ability to demonstrate continuing education to remain relevant within associated domain and industry direction.

Nice To Haves

• Active Workday Pro certifications (e.g., Workday Pro HCM, Workday Pro Security, Workday Pro Reporting, or Workday Pro Integrations) or Workday Integration Architect certification.
• Prior experience acting as a technical lead or informal project coordinator on smaller initiatives without a dedicated project manager.
• Experience contributing technical input to departmental or team roadmap planning.
• Familiarity with evaluating AI/automation solutions in a healthcare or enterprise IT context.

Responsibilities

• Serves as the principal technical authority driving the architectural strategy and continuous evolution of Workday and integrated HR technologies.
• Shapes the multi-year platform roadmap by evaluating emerging capabilities, including Workday’s AI features, agentic AI frameworks, and intelligent workflow automation.
• Ensures platform stability, multi-system orchestration, and alignment with enterprise goals.
• Acts as the primary technical lead responsible for Strategic Platform Architecture & AI Roadmap, Workday Release Strategy & Testing Governance, Agentic AI & Intelligent Workflow Orchestration, Cross-System Security & Integration Governance, and Executive Stakeholder Engagement.
• Operates at two deliberate altitudes: high-level solution shaping (options, tradeoffs, rough feasibility) before a project is chartered, and deep technical design once work is initiated.
• Evaluates build-vs-buy and native-platform-vs-purpose-built tradeoffs on their technical merits.
• Maintains working fluency across adjacent IT domains (integration, infrastructure, security, data) sufficient to identify who else needs to be involved in a solution.
• Partners with other IT teams as a peer convener — able to run or co-run cross-team solutioning sessions.
• Clearly distinguishes the exploratory/advisory solutioning phase from the committed design phase.
• Leads and delivers complex organizational level projects serving as the subject matter expert and delivery method decision development.
• Elevates other analysts' capability through coaching on approach and technique.
• Models the standard for quality of build, documentation, and judgment.
• Pairs or shadows with less experienced analysts on complex problems to transfer judgment and knowledge.
• Surfaces talent and growth signals to people managers as input.
• Defines or co-defines the technical approach and build strategy for projects on which they serve as technical expert.
• Serves as a key build resource on complex projects.
• Advises on proposed approaches from other analysts, particularly on complex or ambiguous tasks, and serves as peer reviewer on build, configuration, and design.
• May explicitly hold project-coordination responsibilities (sequencing tasks, tracking timeline, assigning work items, completing status reports) on smaller efforts without a dedicated project manager.
• Maintains implementation-level, hands-on fluency (current, not historical) in one to two defined domains of true mastery.
• Maintains working (not mastery-level) fluency across adjacent systems and integration points connected to their core depth area.
• Documents build decisions and their rationale so institutional reasoning survives staff turnover, and keeps documentation current as systems evolve.
• Writes documentation for future readers who were not present for the original decision, and proactively transfers knowledge.
• Maintains awareness of industry trends, major vendors, and shifts in the vendor landscape within their assigned domain.
• Documents vendor roadmaps and emerging technology in their domain, bringing forward potentially relevant tools or approaches unprompted.
• Provides technical input to managers developing domain or team roadmaps, grounded in vendor release schedules, upcoming features, and emerging trends.
• Surfaces developments that should factor into prioritization decisions.
• Provides application upgrade maintenance schedule recommendations and cost forecast from vendor roadmap.
• Proactively seeks opportunities for application rationalization as the features of the domain applications evolve and overlap.
• Uses AI tools actively in their own work (build, testing, documentation, troubleshooting) and models effective, appropriately-verified use for others.
• Evaluates AI-powered tools and solutions as part of technical solutioning, including build-vs-buy and native-platform-vs-purpose-built tradeoffs, assessing real capability and fit against actual workflow and data.
• Considers AI-specific risk dimensions (where human review remains required, where errors are costly) as part of any recommendation.
• Feeds AI-specific technology awareness into the roadmap contribution function.
• Provides recommendation for data foundation required to safely execute AI model deployment and associated operational workflow gaps that may drive errors in AI deployment.
• Actively helps define monitoring plans for AI-enabled applications, including what should be monitored, acceptable thresholds, review points, escalation paths, and operational gaps or risks that need management attention.
• Demonstrates composure and clarity under ambiguity, transparency about tradeoffs, and openness to challenge on their own technical judgment.
• Independently follows through reliably on commitments to advise or investigate, and demonstrates calibrated confidence — comfortable acknowledging the limits of their own expertise.
• Escalates and discusses platform issues to leaders with recommended resolution and prioritization based on severity.

Benefits

• Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families.
• Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other.
• C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions.
• Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
• You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination
• Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.
• Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of the above.
• People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.
• Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior