Business Applications Analyst (Salaried, Full-time)
About The Position
The Business Applications Analyst II reports to the Assistant Manager, Business Applications. This position is responsible for leading troubleshooting, maintenance, and testing of Business Applications. The role involves partnering with business stakeholders, internal information services teams, and vendor partners to implement new technology and system features, troubleshoot defects, and ensure application functionality. The analyst will also participate in comprehensive testing, interact with vendor support, and collaborate with the application education team. Ensuring programs and services meet accrediting standards and safeguarding protected health information are key responsibilities. The role includes monitoring help desk tickets, assisting customers, performing proactive system monitoring, leading process improvement initiatives, and adhering to information services policies. Incident response, downtime procedures, and preparing project documentation are also part of the role. The analyst will perform complex analysis and implementation of enterprise-wide business applications, assist with application design, database building, testing, troubleshooting, and system upgrades. They will oversee the development and support of coordinated testing plans and serve as a mentor to team members.
Requirements
- High school diploma or GED, required.
- 4 years of business applications experience as an advanced user or advanced analyst, required.
Responsibilities
- Partner with business stakeholders, internal information services teams, and vendor partners to implement new technology and system features including troubleshooting and resolving defects and issues.
- Participate in comprehensive regression analysis, integration, and acceptance testing of application functionality to ensure the highest level of quality and reliability possible.
- Responsible for application design and ensuring functionality of business application systems.
- Meet with staff and administrative team on a regular basis to remedy issues and improve quality and efficiency of patient care, as needed.
- Interact and engage with vendor support sites and staff to support job function and maintain and build vital business relationships.
- Partner directly with the application education team to provide updates on system functionality as well as educational opportunities found through troubleshooting system issues.
- Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs.
- Ensure the safeguarding of protected health information.
- Maintain communication through various resources and tools.
- Monitor help desk software for new tickets and provide updates through resolution for all tickets.
- Assist incoming customer calls and initiates new tickets as needed.
- Perform proactive system monitoring for performance, response, and patches.
- Lead opportunities to improve processes and systems.
- Adhere to all information services policies, procedures, and governance processes.
- Lead or participate incident response and downtime procedures.
- Prepare and update project lists and timelines.
- Formulate, define, and perform complex analysis and implementation of enterprise-wide business applications to ensure functionality.
- Responsible for assisting with oversight of application design, database building, testing, troubleshooting, and upgrading systems and documentation of functionality.
- Oversee the development and support of coordinated testing plan for applications with regression, unit, system, and integrated testing to ensure application functions as expected for end users.
- Serve as a mentor for team members and assist with training, as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
