Business Applications Analyst

Essen Medical Associates•New York, NY

2d•$90,000 - $125,000

About The Position

The Business Applications Analyst serves as a strategic liaison between business stakeholders, clinical operations, and Information Technology to ensure enterprise applications effectively support organizational objectives. This role is responsible for analyzing business processes, gathering requirements, configuring and supporting enterprise applications, and driving continuous process improvements across clinical, financial, operational, and communication platforms. The Business Applications Analyst provides functional support for a portfolio of enterprise applications, including Electronic Health Records (EHR), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Contact Center/VoIP, Human Resources, Revenue Cycle, and other business-critical systems. The analyst works closely with departments to improve workflows, implement new functionality, support system integrations, and ensure applications meet operational, regulatory, and organizational needs.

Requirements

Bachelor’s degree in information technology, Computer Science, Health Informatics, or a related field (or equivalent work experience).
Experience integrating with systems such as eClinicalWorks, ERP, and VoIP
Prior experience in a healthcare provider
Understanding of interoperability regulations
2+ years of experience in interface development, configuration, and support within healthcare IT.
Business process analysis
Requirements gathering
Application configuration
Workflow optimization
System integrations
APIs
HL7/FHIR (healthcare preferred)
SQL fundamentals
Microsoft Office Suite
Excellent communication, presentation, and interpersonal skills
Strong analytical thinking and problem-solving abilities
Ability to manage multiple priorities and meet tight deadlines
Strong attention to detail and organizational skills
Team player who can also work independently with minimal supervision
Exposure to Agile and/or Waterfall project methodologies

Nice To Haves

Experience supporting one or more of the following Clinical Applications: Electronic Health Records (EHR), Patient Engagement, Population Health, Clinical Documentation
Experience supporting Business Applications: Enterprise Resource Planning (ERP), Human Resources Systems, Payroll, Finance, Revenue Cycle, Procurement, Scheduling
Experience supporting Communication Platforms: Contact Center, VoIP, Unified Communications, Collaboration Platforms
Experience supporting Analytics: Reporting Platforms, Business Intelligence
SQL Reporting
Dashboard Development
Microsoft Power BI

Responsibilities

Partner with business and clinical stakeholders to understand operational challenges and identify technology solutions.
Analyze current workflows and recommend process improvements to increase efficiency, productivity, and user satisfaction.
Gather, document, and validate business and functional requirements.
Develop workflow diagrams, process maps, and functional specifications.
Participate in business processes, redesign and digital transformation initiatives.
Provide Functional support for enterprise applications including: Electronic Health Records (EHR), Enterprise Resource Planning (ERP), Revenue Cycle Management, Human Resources Information Systems (HRIS), Contact Center and VoIP platforms, Customer Relationship Management (CRM), Document Management Systems, Business Intelligence and Reporting tools.
Application configuration and maintenance
User support and issue resolution
Security and role management
Workflow optimization
Application testing
Vendor coordination
System documentation
Translate business needs into functional system requirements.
Collaborate with technical teams to design and implement solutions.
Evaluate application enhancements and new technologies.
Recommend best practices and process improvements.
Participate in solution design sessions with vendors and internal teams.
Participate in enterprise application implementations and upgrades.
Coordinate User Acceptance Testing (UAT).
Develop test scripts and validation documentation.
Support project planning, deployment, and post-implementation activities.
Assist with system conversions and data migration efforts.
Collaborate with integration teams to support interfaces between enterprise systems.
Validate data quality and system functionality.
Assist in troubleshooting interface and integration issues.
Support API, HL7, FHIR, and third-party application integrations where applicable.
Develop operational reports and dashboards.
Analyze application utilization and system performance.
Identify trends and recommend operational improvements.
Support leadership with business intelligence and reporting initiatives.
Develop end-user training materials.
Conduct application training sessions.
Create knowledge base articles and standard operating procedures.
Assist departments with change management and adoption of new system functionality.
Coordinate with software vendors regarding support requests, enhancements, upgrades, and issue resolution.
Participate in vendor meetings and product demonstrations.
Assist in evaluating new applications and technologies.
Maintain Business Requirements Documents (BRDs), Functional Specifications, Process Flows, Standard Operating Procedures (SOPs), User Guides, Configuration Documentation, and Change Control Documentation.