SEMCO - Business Applications Admin

AltaGas•Port Huron, MI

22d•Onsite

About The Position

The Business Applications Administrator is a fully qualified individual contributor responsible for the administration, configuration, support, and continuous improvement of enterprise business applications. This role applies in-depth functional and technical expertise to independently manage system performance, troubleshoot complex issues, and drive application improvements. The position partners cross-functionally to enhance business processes and serves as a technical resource and mentor to other team members.

Requirements

Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
4+ years of experience supporting enterprise business applications
Demonstrated ability to work independently and manage competing priorities
Experience resolving complex application and integration issues
Strong understanding of business processes and system interdependencies
Experience supporting cross-functional initiatives and system improvements

Nice To Haves

experience supporting applications such as OpenGrid, OnBase, Selectron IVR, enQuesta, or similar enterprise business systems.

Responsibilities

Independently manage and support enterprise business applications.
Diagnose and resolve complex system and integration issues using structured troubleshooting techniques.
Serve as a functional and technical resource for team members and business users.
Analyze business requirements and implement system enhancements aligned to best practices.
Identify and lead improvements to workflows, automation, and system performance.
Evaluate system capabilities and recommend solutions that improve operational outcomes.
Lead portions of application upgrades, deployments, and testing efforts.
Validate system changes to ensure alignment with business and technical requirements.
Support change management processes including documentation, approvals, and implementation.
Partner with stakeholders to translate operational needs into system solutions.
Work directly with vendors to troubleshoot issues and implement enhancements.
Support cross-functional initiatives impacting multiple systems or teams.
Develop and maintain system documentation and user guides.
Provide guidance and informal mentorship to less experienced team members.
Participate in or lead components of application-related projects and integrations.
Assist in process improvement and system optimization initiatives.
Monitor system usage and performance to ensure alignment with business objectives.
Participate in on-call support rotations as needed.
Support after-hours deployments or critical issue resolution.
Maintain awareness of industry trends and emerging technologies.