Business Application Analyst II

TD • Toronto, ON

67d

About The Position

TD AI Platform supports the rollout and sustainment of enterprise AI capabilities by providing standardized, well-governed, and scalable operational support across infrastructure, applications, and services. As a Level 7 Business Application Analyst, you will be responsible for executing day-to-day business application management and operational support activities for the TD AI Platform. The role is primarily execution-focused, supporting multiple applications and services while ensuring operational stability, documentation quality, and effective coordination with business and technology partners.

Requirements

• Undergraduate degree or equivalent practical experience.
• Typically 4–7 years of relevant experience in business application support or operations.
• Required: JIRA, Confluence.
• Requires sound knowledge of supported applications, including system components, interfaces, data flows, and business rules.
• Solid conceptual knowledge of practices and procedures within the area of specialty.
• Solid analytical and problem-solving skills to investigate issues and recommend solutions.
• May lead small initiatives or support workstreams within larger projects.
• Executes work of moderate complexity with a short- to medium-term focus.

Nice To Haves

• exposure to cloud platforms, AI initiatives, or data-driven environments.

Responsibilities

• Execute day-to-day operational and administrative support for multiple applications owned and managed by the team, including access management.
• Provide ongoing application support to business partners and users, ensuring issues and requests are addressed in a timely manner.
• Document and maintain all business-owned artifacts required for projects and major initiatives in accordance with enterprise project delivery and application lifecycle practices.
• Support and contribute input to scorecards, dashboards, and operational monitoring metrics for applications.
• Manage and maintain Business Operations documentation required to support BAU activities.
• Continuously identify opportunities to enhance productivity, effectiveness, and operational efficiency.
• Implement enhancements to existing workflows to improve automation, standardization, and overall efficiency.
• Support change management activities to ensure project and release changes are transitioned effectively into BAU operations.
• Assist with Business Acceptance Testing (BAT) for projects and release maintenance activities.
• Adhere to the EPMO project management methodology and established delivery practices.
• Ensure compliance with the Data Governance Framework and related enterprise standards.
• Build and maintain effective working relationships with team members and key stakeholders.
• Continuously enhance knowledge of supported technologies, business domains, and products/services.
• Support the development of business cases, including benefits identification, where required.
• Participate fully as a member of the team, contributing to a positive, collaborative, and inclusive work environment.
• Support knowledge transfer by continuously enhancing expertise and sharing knowledge within the team and business unit.
• Remain current on emerging trends, tools, and techniques relevant to business application management.
• Participate in performance management and development activities, including cross-training.
• Keep stakeholders informed of the status and progress of assigned work and activities.
• Contribute to team success by assisting others and providing guidance or training as appropriate.
• Act as a brand ambassador for the business area and TD, both internally and externally.
• Participate in cross-functional groups or committees to support broader knowledge sharing.

Benefits

• Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level