Business Application Analyst III

TD•Mount Laurel, NJ

2d•Onsite

About The Position

The Business Application Analyst III provides specialized business application management guidance and support for a functional area. Responsible for requirements gathering through the application lifecycle, business testing and supports business process documentation and user support of the application. This is an experienced, working professional role providing specialized business application management activities, advisory or process / program support within own area of sociality. The role requires advanced knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules, as well as advanced knowledge of the bank's PDLC methodology, business testing and project management. The analyst will have advanced analytical and problem solving skills with the ability to communicate with various business partners to explain complex technical issues with a business lens in easily understandable terms. They will lead projects or work streams within broader projects with moderate risk and complexity, and may be accountable for ongoing activities, processes and functional programs. Work is performed under minimal management guidance and supervision. The role involves identifying and leading problem resolutions, developing and leading the business application strategy roadmap, and providing approval and prioritization of technology changes deployments. Decisions on choice of vendor, application functionality/feature, and business rules are made to ensure changes are aligned with application strategy & roadmap. The analyst will coordinate with key leaders to determine required capabilities, prioritize the portfolio of new programs, and promote usage of application capabilities, ensuring ongoing alignment to capability needs. They will establish and oversee budgets and ensure approved funds are appropriately utilized to achieve business objectives. The role ensures appropriate risk controls are in place, are executed effectively, and are accountable to adhere to guidelines and regulatory requirements under control partner direction (e.g., Privacy, Legal, Compliance, Office of the Chief Data Officer, etc.). Accountable for overall mapping of processes (current and future state) for application functions/features to support business objectives and/or implements operational and continuous improvements to business processes to maximize efficiencies and leverage synergies. Activities range from change management support and communication support to ensure changes to features/functions or business rules/processes meet the application owner's requirements. Responsible for risk and audit management and assessments (e.g., BARA/BTRA, Basel, ORM review/pRCSA) and ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and Office of the Chief Data Officer. Oversees budget management and reporting as well as provides business application owner decision support. Oversees adherence to SLA, issue management, issue communication, vendor management, user group support and promoting adoption.

Requirements

Undergraduate degree or technical certificate
3+ years relevant experience
Solid knowledge of businesses supported, applications supported, bank's PDLC methodology, business testing, project management, change management and governance standards
Knowledge of function policies, procedures and practices
Analytical and problem-solving skills are required
Knowledge of current and emerging competitor and market trends
Skill in using analytical software tools, data analysis methods and reporting techniques
Skill in using computer applications including MS Office
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships
Ability to work successfully as a member of a team and independently
Ability to exercise sound judgement in making decisions
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability to handle confidential information with discretion

Responsibilities

Provides specialized business application management guidance and support for a functional area.
Responsible for requirements gathering through the application lifecycle, business testing and supports business process documentation and user support of the application.
Leads projects or work streams within broader projects with moderate risk and complexity.
Develops and leads business application strategy roadmap, as well as provides approval and prioritization of technology changes deployments.
Ensures appropriate risk controls are in place, are executed effectively and accountable to adhere to guidelines and regulatory requirements.
Accountable for overall mapping of processes (current and future state) for application functions/features to support business objectives and/or implements operational and continuous improvements to business processes to maximize efficiencies and leverage synergies.
Responsible for risk and audit management and assessments (e.g. BARA/BTRA, Basel, ORM review/pRCSA) and ensure adherence to guidelines and regulatory requirements.
Oversees budget management and reporting as well as provide business application owner decision support.
Oversees adherence to SLA, issue management, issue communication, vendor management, user group support and promoting adoption.
Responsible for intake of projects and major initiatives.
Responsible for the documentation of all business owned artifacts that are required for projects and major initiatives as defined by the bank's Project Delivery Life Cycle (PDLC) methodology.
Responsible for business process documentation for all business applications owned/managed.
Responsible for day to day operations process management to ensure consistency, and delivery according to established SLA.
Responsible for all Business Acceptance Test (BAT) documentation that is required for all projects and major initiatives as defined by the bank's project delivery methodology.
Works closely with the Test Lead to ensure common testing standards and practices are followed and adhered to.
Responsible for the execution of all BAT testing for projects and/or release maintenances.
Responsible for working with Technology to establish a partnership and ensure all business requirements and Data Governance requirements are met.
Provides support on deployment and change management for initiatives relating to applications owned / managed.
Reviews requirements specifications and technical design documents to provide timely and meaningful feedback.
Provides feedback and thoughts on possible solutions to issues/risks arising throughout the life cycle of a project, including adherence to enterprise application / data lifecycle practices.
Identify and escalate risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendation.
Acts as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors).
May provide project management support to various extents.
Acts as a decision maker on projects—responsible for getting input from the appropriate SMEs in order to make decisions.
Accountable for adhering to the EPMO project management methodology.
Ensures adherence to the Data Governance Framework.
Ensures adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer.
Continuously enhances knowledge/expertise in own area and keep current with leading-edge technologies trends/developments.
Continuously enhances knowledge of business domains and their products/services.
Supports the development of business cases including benefits identification.
Supports and/or implements solutions that mitigate risk and maximizes the availability of service, efficiency and effectiveness.
Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Supports the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand champion for your business area/function and the bank, both internally and/or externally.
Participates in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees.