Business and Employment Specialist (BES2) – Multiple Positions Available in Eugene WorkSource Office

State of Oregon•Eugene, OR

2d•Onsite

About The Position

The Oregon Employment Department is hiring Business and Employment Specialists for its Eugene WorkSource Office. The role provides high-quality services to job seekers and employers, supporting job seekers in identifying goals, skills, and interests and helping them navigate employment services. The position is based at the Eugene WorkSource Office and is not suitable for remote or hybrid work. Occasional travel throughout Oregon is required. This recruitment is open to current Oregon Employment Department employees.

Requirements

Two years of experience providing customer service that included requesting and reviewing information or documentation and deciding on an action based on that information.
Two years of qualifying education or experience. Examples of qualifying experience include eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or retail work involving the specified customer-service duties.
45 quarter credits (30 semester credits) of college-level study in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication, or a related field may substitute for one year of experience.

Nice To Haves

Demonstrated respect, patience, and cultural awareness when assisting job seekers from diverse backgrounds, and the ability to create a welcoming environment.
Strong customer service and communication skills, including active listening, asking clarifying questions, and explaining processes in clear, accessible language.
Comfort using and assisting customers with Microsoft Office, file management, scanning and uploading documents, and web-based workforce systems.
Experience using artificial intelligence.
Ability to work independently with minimal supervision and collaborate with teammates to support consistent service delivery.
Adaptability, flexibility, resourcefulness, and creative problem-solving in response to changing customer needs or unexpected situations.
Ability to provide motivational support, practical instruction, and clear direction to participants pursuing employment and skill-building goals.

Responsibilities

Interview a high volume of job seekers to identify their goals, needs, transferable skills, and interests.
Refer job seekers to job listings and provide guidance on applications, document writing, and interviewing techniques.
Advise claimants of potential eligibility problems or issues with their claims.
Provide progressive assessments, as needed, to inform ongoing services in coordination with other WorkSource staff.
Provide supportive, strength-based guidance to Supplemental Nutrition Assistance Program Employment and Training participants pursuing employment and skill-building goals.
Help participants explore career pathways, develop work-readiness skills, and navigate barriers while maintaining appropriate boundaries and not performing case management.