Business and Employment Specialist (BES2) – Multiple Positions Available in Eugene WorkSource Office

State of Oregon•Eugene, OR

3d•$4,519 - $6,276•Onsite

About The Position

The Oregon Employment Department is hiring multiple Business and Employment Specialists for its Eugene WorkSource Office. This recruitment is open to current Oregon Employment Department employees. The specialist provides high-quality services to job seekers and employers, interviewing job seekers to identify their goals, needs, transferable skills, and interests; connecting them with job listings; and guiding them through applications, document writing, and interviewing. The role also advises claimants about potential eligibility issues affecting their claims and conducts progressive assessments as needed to inform ongoing services in coordination with other WorkSource staff. Occasional travel throughout Oregon is required. The position reports to the Eugene WorkSource Office and is not suitable for remote or hybrid work. The recruitment may be used to fill current and future permanent, limited-duration, job-rotation, and temporary vacancies.

Requirements

Two years of experience providing customer service that included requesting and reviewing information and documentation and deciding on an action based on that information.
Two years of education or experience; 45 quarter credits (30 semester credits) at the college level in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication, or a related field may substitute for one year of experience.
Applicants must attach a resume and a cover letter of no more than two pages addressing the desired attributes and minimum qualifications.
Authorization to work in the United States is required; the agency does not offer visa sponsorship.
The successful candidate must complete Form I-9 employment verification and is subject to a criminal background check, which may require fingerprinting.

Nice To Haves

Demonstrated respect, patience, and cultural awareness when serving job seekers from diverse backgrounds and ability to create a welcoming environment.
Strong customer service and communication skills, including active listening, asking clarifying questions, and explaining processes in clear, accessible language.
Comfort using Microsoft Office, file management, scanning and uploading documents, and web-based workforce systems; ability to help customers build digital skills.
Experience using artificial intelligence.
Ability to work independently with minimal supervision and collaborate with teammates to support customer flow and consistent service.
Adaptability, resourcefulness, and creative problem-solving when customer needs or circumstances change.
Ability to provide motivational, practical, and clear support to SNAP Employment and Training participants while maintaining appropriate boundaries.

Responsibilities

Interview a high volume of job seekers to identify goals, needs, transferable skills, and interests.
Refer job seekers to job listings and guide them through the application process, document writing, and interviewing techniques.
Advise claimants of potential eligibility problems or issues affecting their claims.
Provide progressive assessments to job seekers as needed and coordinate with other WorkSource staff to inform ongoing services.
Occasionally travel throughout the state.
For SNAP Employment and Training Advisor duties, provide supportive, strength-based guidance to participants pursuing employment and skill-building goals; help them explore career pathways, develop work-readiness skills, and navigate barriers while maintaining appropriate boundaries and not performing case management.