Business and Compliance Manager - Affordable Housing

Arrowhead Housing•San Jose, CA

20h•Onsite

About The Position

We are looking for a dynamic and experienced Business and Compliance Manager with a great attitude and exceptional customer service to assist with management of a large HUD and LIHTC apartment community in San Jose, California. This person will be responsible for various phases of the managing and supporting the property, including, but not limited to, handling resident communication, processing rent collections, processing accounts payable, resident relations, final accounting statements, inspections, compliance and maintaining exceptional customer service with prospects, existing residents. This person will have great computer, communication and organization skills and be able to thrive in a team fast-paced environment. The Business Manager assists the on-site Area Community Manager to manage the building operations and ensuring the fiscal and operational success of the building. The Business Manager shall thoroughly understand the physical condition of the properties and shall have a high level of knowledge of all contracts, building and regulatory rules, procedures, and operating policies affecting the buildings. With excellent customer service skills, the Business Manager will work with the team members and residents to support the property retention goals. Strong teamwork and accountability are key attributes of the successful Business Manager.

Requirements

High school diploma or equivalent.
At least 5 years of residential multi-family property management experience.
At least 2 years of strong experience as an Assistant Manager or Community Manager for 100 units.
At least two years of affordable community experience with LIHTC apartment community.
Strong multifamily property management experience, including hands on experience handling all phases of A/R and A/P in a software system for more than 100 units.
Proficient in Microsoft Office Suite, including Excel, Word and Outlook.
Proficiency in technological systems that are used, phone system with multiple lines ringing.
Familiar with property management software and other online systems used for marketing, managing properties, leasing and residents.
Good communication skills, including verbal and written.
Good problem solving and organization skills.
Detail Oriented and Organized with good time management skills.
Ability to relate well to people from diverse backgrounds.
Articulate, patient, organized, customer and detail oriented, enthusiastic, team player and goal oriented.
Ability to drive to properties within the company portfolio as needed.
Reliable transportation.
Valid CA driver ’s license in good standings.
Stamina for fast paced working environment.
Self-starter.
Ability to work independently and a part of a team.
Subject to a background check and drug screening prior to hire.

Nice To Haves

College or supplemental courses.
Additional accounting experience.
Experience using One Site/Real Page or similar program.
Strong knowledge and experience with affordable programs, regulatory requirements and processes.
Bilingual (Vietnamese).

Responsibilities

Assist with management of a large HUD and LIHTC apartment community in San Jose, California.
Handle resident communication.
Process rent collections.
Process accounts payable.
Manage resident relations.
Handle final accounting statements.
Conduct inspections.
Ensure compliance.
Maintain exceptional customer service with prospects and existing residents.
Assist the on-site Area Community Manager to manage the building operations.
Ensure the fiscal and operational success of the building.
Thoroughly understand the physical condition of the properties.
Have a high level of knowledge of all contracts, building and regulatory rules, procedures, and operating policies affecting the buildings.
Work with team members and residents to support the property retention goals.