Business Analytics Specialist

State of Louisiana•Baton Rouge, LA

5d•Onsite

About The Position

The Louisiana Department of Health’s Office of Aging and Adult Services (OAAS) is hiring a Business Analytics Specialist to support policies and programs that promote quality care, independence, and meaningful choices for older adults and individuals with disabilities who need long-term support. The role helps strengthen statewide services, improve program effectiveness, and support individuals and caregivers. The position reports to the Bienville Building in Baton Rouge and works under the supervision of the Policy Development Systems Program Manager 1-B. The specialist coordinates business analysis activities to modernize and consolidate OAAS program applications into the OAAS Participant Tracking System (OPTS), aligning system work with agency goals and program requirements. The position analyzes workflows and processes, documents business and system requirements, maps data flows, and supports the migration of standalone applications into a centralized system. It also provides expertise in project management, business process analysis, and software development lifecycle practices. The specialist develops test scenarios, training materials, and user communications; researches emerging technologies; and provides technical assistance to resolve software issues and support system users. The role serves as the business analyst for OAAS projects, including OPTS, Monday.com, and SharePoint, and participates in person with stakeholders. It maintains plans, policies, and procedures for OAAS systems business analysis, analyzes policies and performance metrics, recommends operational and system improvements, and facilitates collaboration among stakeholders, developers, product owners, and cross-functional teams. The position also coordinates agile development activities, including backlog prioritization and issue resolution. The position may be filled as a probationary appointment. No Civil Service test score is required for consideration. Applicants must document relevant experience and education in the application; resumes are not accepted in place of completed application sections.

Requirements

Six years of experience in a listed qualifying field, including accounting, budgeting, contracts, economics, engineering, finance, financial auditing, grants, human resources, information technology, management analysis, operational auditing, policy planning, procurement, social services, statistical analysis, tax collections, or tax enforcement; or an accepted education and experience combination.
Alternatively, six years of experience in any field plus three years in one of the listed qualifying fields.
Alternatively, a bachelor's degree plus three years in one of the listed qualifying fields.
Alternatively, an advanced degree plus two years in one of the listed qualifying fields.
Relevant education and experience must be included in the application; resumes are not accepted in lieu of completed education and experience sections.

Nice To Haves

Experience in software development practices, including system design, writing business requirements, testing, implementation, and maintenance.
Certified Business Analyst Professional (CBAP) or a related credential.

Responsibilities

Coordinate business analysis activities to modernize and consolidate OAAS program applications into OPTS, ensuring alignment with agency goals and program requirements.
Evaluate workflows, document business and system requirements, map data flows, and support migration of standalone applications into a centralized system.
Provide subject matter expertise in project management, business process analysis, and software development lifecycle practices.
Develop system test scenarios, training materials, and user communications; research emerging technologies; and provide technical assistance to resolve software issues and support users.
Serve as business analyst for OAAS system projects, including OPTS, Monday.com, and SharePoint, participating in person with stakeholders.
Develop and maintain current and long-range plans, policies, and procedures for OAAS systems business analysis activities.
Analyze business processes, policies, and performance metrics to identify improvement opportunities and translate program needs into IT requirements.
Prepare business analyses describing operational challenges, opportunities, and recommended solutions for system enhancements.
Facilitate collaboration among business stakeholders, developers, product owners, and cross-functional teams to ensure solutions meet program needs.
Coordinate agile development activities, including backlog prioritization, issue resolution, and collaboration among policy, training, vendor, and testing teams.