Business Analytics Lead - Evernorth Health Services (Hybrid)

Cigna Healthcare • Bloomfield, CT

1d • Hybrid

About The Position

Accountable for identifying, shaping and delivering strategic results through multiple business analytics disciplines. Works in collaboration with business leaders to provide thought partnership and drive decision making based on data and analytical insights across different parts of the organization. Consistently has a seat at the table with the leaders they support to influence the strategic direction of the organization and solve the most complex, highest priority problems. Able to make analytically sound decisions, often based on limited information, that inform solutions for business priorities.

Position Summary: Reporting to the head of the Provider Operational Health team, this individual will be responsible for providing strategy and analytics support for the operation. The PX&O team builds and delivers inspiring, efficient service experiences that ensure our providers, customers and patients are at the forefront of our service focus. The role will lead multiple Strategy and Analytics teams supporting the PX&O organization, working closely with Operations partners to deeply understand the business problems at hand, guide the development of analytical models/insights and building compelling business cases that positively influence the outcomes of the opportunities at hand. In close partnership with the PX&O leadership team they will help develop and execute the strategic agenda, including multi-year strategic planning. Through their team they will develop business cases, secure funding for prioritized strategic initiatives and coordinate strategic efforts with broader enterprise business partners. This is a high visibility role that requires building and maintaining strong partnerships with cross functional organizations within operations, tech, product, and business partner teams. Influence new technology solutions that improve both provider & customer experience and generate efficiencies. Develop and/or influence analytical models that generate insights that solve business problems. Act as a key thought partner for the executives they support. Directly manage Director and Senior Manager led teams with responsibility for providing thought leadership on work products, removing obstacles when needed and generally developing high performing, engaged teams.

Requirements

• Undergraduate degree in Math, Economics, Statistics, Engineering, Business or related field is required.
• At least 4 years of work experience in consulting or business analysis.
• Strong analytical and finance skills are required.
• Strong verbal and written communication and presentation skills, including an ability to present work products to senior executives.
• Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload if working from home.

Nice To Haves

• M.B.A. or other relevant graduate degree in Math, Economics, Statistics, or Engineering is preferred.
• 10+ years of experience with business, operations or similar applicable experience is preferred.
• 5+ years of people leadership experience is preferred.
• Experience in operations strategy and analytics.
• Experience leveraging SQL in a business environment.

Responsibilities

• Identify, shape and deliver strategic results through multiple business analytics disciplines.
• Provide thought partnership and drive decision making based on data and analytical insights.
• Influence the strategic direction of the organization and solve complex, high-priority problems.
• Make analytically sound decisions, often based on limited information, that inform solutions for business priorities.
• Provide strategy and analytics support for the operation.
• Lead multiple Strategy and Analytics teams supporting the PX&O organization.
• Deeply understand business problems and guide the development of analytical models/insights.
• Build compelling business cases that positively influence outcomes.
• Develop and execute the strategic agenda, including multi-year strategic planning.
• Develop business cases, secure funding for prioritized strategic initiatives and coordinate strategic efforts with broader enterprise business partners.
• Build and maintain strong partnerships with cross-functional organizations within operations, tech, product, and business partner teams.
• Influence new technology solutions that improve provider & customer experience and generate efficiencies.
• Develop and/or influence analytical models that generate insights that solve business problems.
• Act as a key thought partner for the executives they support.
• Directly manage Director and Senior Manager led teams, providing thought leadership, removing obstacles, and developing high performing, engaged teams.
• Leverage a data-first approach to identify critical business trends and insights to make specific actionable recommendations.
• Work closely with data teams to understand and leverage data for insights.
• Influence future state data architecture as a "customer" of the data.
• Employ a range of analytical techniques to identify business opportunities and make strategic recommendations.
• Identify the right analytical approach for each situation, understanding model strengths and weaknesses.
• Work closely with partner AI and data teams to identify opportunities to leverage new/additional analytical approaches.
• Make analytically grounded strategic recommendations using clear and effective business case approaches.
• Identify transformational opportunities for change through partnership with business, operations, and horizontal teams.
• Engage in and influence strategic discussions at the VP+ level.
• Create compelling business cases and recommendations that influence outcomes with senior executives.
• Leverage deep skillset in data visualization to communicate data-driven insights, storytelling, and business case analysis.
• Distill deep analytical work and insights into succinct, easily consumable decks.
• Partner closely with Operations, Finance, and business teams.
• Act as a resource for insights, data generation, and strategic deck building for specific operations teams.
• Work closely with Finance in development of business case analysis, budgeting, and strategic decision making.
• Partner to generate future state strategy and insights broadly across the business.
• Partner with Product, Technology, and Operations teams to develop a strategic roadmap for future technology solutions.
• Lead strategy sessions, analyze value creation, and develop outcome-based insights for validating results.

Benefits

• Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.
• We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
• Join us in driving growth and improving lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior