Adoption Issue Advisor - Business Analytics - Evernorth - Remote

Cigna Healthcare•Tennessee Work at Home, TN

1d•$98,200 - $163,600•Remote

About The Position

The Adoption Issue Advisor plays a critical role in advancing transformation by identifying, prioritizing, and resolving barriers that affect adoption across people, process, and technology. This strategic individual contributor partners across teams to bring visibility to issues, align stakeholders around the highest-value solutions, and accelerate progress toward business outcomes. This is an exciting opportunity for someone who thrives on connecting insights to action and helping organizations move forward with clarity and speed.

Requirements

High School Diploma or G.E.D.
8+ years of experience using data and insights to solve business problems and improve organizational outcomes.
7+ years of experience improving business processes, leading cross-functional problem solving, or driving operational change.
Strong analytical, critical thinking, and issue-resolution skills, with the ability to assess root causes and prioritize effectively.
Excellent verbal, written, and presentation skills, with the ability to influence stakeholders through clear storytelling and recommendations.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced, highly collaborative environment.
Proficiency in Microsoft Office, including PowerPoint, Excel, and Word.
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Bachelor’s degree or equivalent experience.
Knowledge of Medicare or Commercial network, contract, and demographic provider data elements.
Experience working in CPF or HCPM systems.

Responsibilities

Lead the end-to-end lifecycle of adoption issues, from intake and triage through resolution, in partnership with cross-functional stakeholders.
Analyze root causes, business impact, and trends to prioritize the issues that most affect transformation outcomes and operational performance.
Drive alignment across technology, program, operations, and adoption teams to accelerate fixes, enhancements, and timely decision-making.
Build dashboards, scorecards, and other reporting tools that provide clear visibility into issue status, risks, and resolution progress.
Translate findings into actionable insights and communicate recommendations to leaders and partners in a clear, compelling way.
Identify systemic breakdowns and improvement opportunities that strengthen adoption, support continuous learning, and improve long-term results.