Adoption Design Manager - Business Analytics - Evernorth - Remote
Cigna Healthcare•Connecticut Work at Home, CT
•$108,600 - $181,000•Remote
About The Position
As an Adoption Design Manager, you will lead an Innovation Lab within the Adoption Center, turning strategy into real-world outcomes through simulation, rapid testing, and data-driven insights. This role plays a critical part in improving how we adopt change, enhance business performance, and deliver better experiences for customers and teams.
Requirements
- High School Diploma or G.E.D.
- 8+ years of experience in analytics, business intelligence, or strategic operations
- 7+ years of experience improving or transforming business processes
- Demonstrated success leading teams and developing high-performing talent
- Strong ability to translate complex data into clear, actionable business insights
- Proven ability to collaborate across functions and influence stakeholders
- Experience using data visualization and presentation tools to tell compelling business stories
Nice To Haves
- Bachelor’s degree or equivalent experience
- Experience in healthcare or large enterprise environments
- Familiarity with AI, automation, or predictive analytics
- Experience supporting innovation labs, testing environments, or transformation initiatives
Responsibilities
- Lead and develop a high-performing team focused on innovation, testing, and scalable process design
- Design and execute simulation, prototyping, and hypothesis testing to validate strategic initiatives
- Translate business strategies into operational processes that drive measurable adoption and performance outcomes
- Oversee structured testing in both simulated and production environments while protecting customer experience
- Partner across PX&O, DM&R, and Adoption Intelligence to align testing strategies with business priorities
- Leverage data, scorecards, and dashboards to communicate insights and influence leadership decisions
- Drive continuous improvement in how processes are tested, scaled, and sustained across the enterprise
- Enable the integration of automation, AI, and predictive insights to strengthen operational performance
Benefits
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- 18 days of paid time off per year
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
