Business Analytics (ePolicies) Senior Analyst

CVS Health•Hartford, CT

1d•$46,988 - $112,200

About The Position

Aetna is seeking a Senior Analyst, Business Analytics, to join the Service Operations Business Technology Solutions and Services team. In this role, you will support the development, implementation, and ongoing management of ePolicies. You will work with business partners across the organization to manage content updates, support projects, answer questions, and help keep ePolicies accurate, current, and easy to use.

Requirements

4+ years of experience in claims, call center operations, customer service, or a related function
Experience using ePolicies
Strong written and verbal communication skills

Nice To Haves

Experience in Aetna Service Operations call and/or claim functions
Experience with Medicare Advantage and HRP
Ability to manage multiple priorities and adapt in a fast-paced environment
Strong interpersonal skills and the ability to build effective working relationships

Responsibilities

Support enhancements to ePolicies and related process improvements
Partner with business areas to create, revise, and maintain ePolicy content
Manage assigned projects from intake through completion with accuracy and timeliness
Meet quality and turnaround time standards for all assigned work
Maintain clear documentation of requested changes and updates in internal tools
Review ePolicy content annually to confirm it remains accurate and relevant
Keep business owner information current in internal tools
Participate in cross-functional workgroup calls to identify needed ePolicy updates and help ensure changes are completed
Research and respond to questions related to ePolicy content
Use AI and other technology solutions to streamline workflows, improve content quality, and increase operational efficiency
Contribute to a positive, collaborative team culture