Business Analytics Consultant Senior - Customer Data Forensics

PNC Bank•Pittsburgh, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analytics Consultant Senior within PNC's Customer Data Forensics organization, you will be based in Pittsburgh, PA, Cleveland, OH, or Tyson's Corner, VA. The position serves as a critical liaison to Enterprise Customer Data stakeholders. These include Office of the Customer, Retail and Commercial Lines of Business, Fraud, AML, Regulatory divisions, and technology teams. This role translates business needs into system and data requirements, ensuring that technology solutions support PNC’s Enterprise Complaint Program and maintain enterprise customer data quality. Responsibilities include analyzing business processes, documenting functional and non functional requirements, conducting root cause analysis, and supporting the delivery of high quality, compliant business solutions.

Requirements

Bachelors
3+ years of relevant / direct industry experience
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Analytical Thinking
Business Intelligence (BI)
Concept Development
Data-Driven Decision Making
Data Integration
Market Research
Performance Metrics
Qualitative Research
Strategic Planning
Analytical Thinking
Business Acumen
Business Analytics
Consulting
Decision Making and Critical Thinking
Effective Communications
Emerging Technologies

Responsibilities

Partner with business stakeholders to understand business objectives, processes, and pain points
Elicit, analyze, validate, and document business data requirements (functional and non functional)
Translate business needs into clear requirements artifacts such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, use cases, process flows, and data mappings
Ensure requirements align with enterprise standards, data governance, and regulatory expectations
Collaborate with solution architects and developers to support system design and solution options
Support system integrations, data flows, and dependency mapping across applications
Participate in impact analysis for system changes and enhancements
Support Agile, Waterfall, or hybrid delivery methodologies
Assist in backlog refinement, sprint planning, and prioritization of requirements
Develop and execute user acceptance testing (UAT) plans; support defect triage and resolution
Ensure delivered solutions meet documented requirements and business expectations
Serve as a trusted advisor to business partners and technology teams
Communicate status, risks, and issues clearly to stakeholders and leadership
Support governance, audit, and compliance activities as required
Maintain high quality documentation throughout the project lifecycle
Leverages complex analytical tools to provide business and technical expertise for the analytics process, tools and useful applications across multiple functions or business units to create data driven solutions.
Consulting to clients on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development.
Determining the optimal analytic approach and supporting development, implementation and enhancements.
Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making.
Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.