Business Analyst (with Power BI)

CGI•Dallas, TX

1d•$46,400 - $110,100•Hybrid

About The Position

CGI is seeking an experienced Business Analyst to lead enterprise problem management initiatives focused on improving application reliability, operational resilience, and service stability across a complex AWS-based technology environment. This role is responsible for leading root cause analysis (RCA), identifying recurring technology issues, driving long-term corrective actions, and implementing strategic improvements that reduce repeat incidents. The ideal candidate combines strong technical knowledge with program management expertise to lead cross-functional initiatives, analyze production trends, and collaborate with business and technology stakeholders to deliver enterprise-wide solutions. This individual will help define governance processes, support strategic planning, oversee complex technology programs, and communicate effectively with both technical teams and executive leadership. Experience within financial services and cloud-based environments is highly valued.

Requirements

2+ years of experience in problem management, production support, or enterprise IT operations.
Strong background in Problem Management, Root Cause Analysis (RCA), and long-term incident remediation.
Experience leading complex, cross-functional technology programs and enterprise initiatives.
Advanced data analysis skills with the ability to consolidate, model, and interpret large datasets.
Hands-on experience with Power BI, SQL, and reporting/dashboard development.
Working knowledge of AWS services, particularly CloudTrail, CloudWatch, Systems Manager, and AWS governance tools.
Experience managing incidents and workflows using ServiceNow.
Familiarity with IT governance and operational frameworks such as ITIL and/or COBIT.
Ability to identify technology trends and recommend proactive improvements that enhance system reliability.
Strong production support and troubleshooting experience in enterprise environments.
Excellent communication skills with the ability to present technical findings to executive leadership.
Proven ability to influence stakeholders across multiple technology teams and business units.
Strong organizational, planning, and prioritization skills while managing multiple initiatives.
Experience using Jira, SharePoint, Visio, Microsoft Office Suite, and collaboration tools.

Nice To Haves

Financial services experience is preferred, particularly within highly regulated environments.
ITIL Foundation, PMP, or Agile certifications are preferred but not required.
Self-driven professional with strong analytical thinking, leadership skills, and a continuous improvement mindset.

Responsibilities

Lead enterprise problem management initiatives focused on improving application reliability, operational resilience, and service stability.
Lead root cause analysis (RCA) and identify recurring technology issues.
Drive long-term corrective actions and implement strategic improvements to reduce repeat incidents.
Define governance processes and support strategic planning.
Oversee complex technology programs.
Communicate effectively with technical teams and executive leadership.
Analyze production trends and collaborate with business and technology stakeholders to deliver enterprise-wide solutions.
Document complex business and technical requirements.
Influence stakeholders across multiple technology teams and business units.
Manage multiple initiatives with strong organizational, planning, and prioritization skills.