Business Analyst, Retail

Trulieve•Tallahassee, FL

12d•Remote

About The Position

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

Requirements

Bachelor’s degree in Information Systems, Business, Technology, or a related field (or equivalent experience)
2+ years of experience in business analysis, systems analysis, or retail technology environments
Strong experience writing structured documentation (BRDs, functional specs, process flows)
Analytical mindset with the ability to break down complex systems and workflows
Excellent written and verbal communication skills
Strong attention to detail and organizational skills
Ability to operate effectively in a fast-paced, cross-functional environment

Nice To Haves

Experience working with POS systems, ecommerce platforms, or retail operations
Exposure to enterprise systems such as SAP or similar platforms
Familiarity with payment systems, promotions/discount logic, and transaction workflows
Experience supporting large-scale system implementations or multi-state retail environments
Experience working with external vendors and third-party technology partners

Responsibilities

Partner with Retail Technology leadership to analyze business needs across POS, ecommerce, payments, and supporting systems
Translate operational challenges and business objectives into structured, actionable requirements
Evaluate system behavior across upstream and downstream processes, identifying gaps and inconsistencies
Support root cause analysis on complex issues, clearly distinguishing between system and process drivers
Analyze system-specific functionality and integrations across platforms, including exposure to technologies such as ABAP, CPI, and FE, to better understand dependencies, data movement, and downstream business impact
Develop comprehensive Business Requirements Documents (BRDs) and supporting functional documentation
Define current-state and future-state workflows across retail technology systems
Document system interactions, dependencies, and data flows across platforms
Ensure requirements are clear, traceable, and aligned with business goals and technical capabilities
Partner with engineering, product, and external vendors to refine and validate requirements
Maintain detailed documentation of system behavior, configurations, and known limitations
Create structured artifacts including: Process flows and system diagrams, Functional specifications, Issue summaries and resolution documentation
Build and maintain internal knowledge resources to support scalable operations and consistency
Translate complex technical concepts into clear, business-friendly documentation
Support investigation of escalated issues requiring deeper system analysis
Assist in identifying root causes and documenting findings for cross-functional teams
Provide structured insights to support resolution efforts led by senior team members
Ensure issues and outcomes are documented for future prevention and reference
Work closely with Retail Operations, IT Support, Application Support, Finance, Compliance, and external vendors
Act as a bridge between business stakeholders and technical teams to ensure alignment and clarity
Participate in working sessions, project discussions, and initiatives to capture requirements and outcomes
Support the documentation and validation of system enhancements, fixes, and releases
Assist in defining test scenarios based on business requirements and real-world use cases
Contribute to go-live readiness through documentation, validation, and post-release tracking
Support the end-to-end ADO workflow by helping intake, organize, and track work items across the development lifecycle
Ensure tickets are written clearly and completely, with well-defined business context, requirements, acceptance criteria, and traceability to the underlying need
Partner with business and technical stakeholders to validate that ticket content is accurate, actionable, and aligned to delivery priorities
Assist in coordinating and supporting user acceptance testing (UAT), including test scenario creation, execution support, defect documentation, and validation of outcomes prior to release
Help reinforce disciplined development flow by ensuring requirements, testing, and documented approvals are aligned before work is promoted to production