Business Analyst

eStaffLLC•Austin, TX

1d•Hybrid

About The Position

We are looking for a Business Analyst who can work in a hybrid environment in Austin, TX. Our client will only accept LOCAL candidates for this position. Duties include leading the mapping, analysis, and redesign of processes for internal agency and other agency staff, and the public. The role involves identifying, designing, and supporting the implementation of business process improvements, enabling tools, and systems that deliver measurable value and operational efficiencies. The Business Analyst will serve as an advisor on projects by providing process improvement expertise, solution design support, and best practices for business process management. Responsibilities include reviewing, analyzing, and evaluating existing business processes, systems, and user needs to identify inefficiencies, gaps, risks, and opportunities for improvement. The role also entails leading business process reengineering efforts, including identifying opportunities to apply technology solutions to improve business effectiveness and service delivery. Collaboration with stakeholders to design and document ('to-be') processes that streamline workflows, improve consistency, and enhance operational effectiveness is key. The Business Analyst will prepare and present solution options, including risk identification and high-level financial analyses such as cost/benefit and return on investment (ROI), as appropriate. Developing detailed documentation of business requirements, user needs, and program or process functions to support implementation and decision-making is also required. Facilitating stakeholder interviews, workshops, and working sessions, relying on experience and judgment to plan and accomplish goals with minimal supervision, is expected. The role supports organizational change initiatives by helping translate process improvements into implementable practices, procedures, and guidance. Specific duties include leading the mapping, analysis, and redesign of VTR processes for internal agency staff, county Tax Assessor-Collector staff, and the public. Identifying opportunities to improve efficiency, clarity, and user experience across VTR processes, including end-to-end interactions involving customers and external partners, is crucial. Collaboration with IT teams as needed to recommend system or technology changes that support redesigned business processes is also part of the role.

Requirements

8 Required Enterprise business analysis and process improvement
8 Required Current-state and future-state process analysis and documentation
8 Required Stakeholder facilitation and requirements elicitation
8 Required Gap analysis and development of process improvement recommendations
8 Required Implementation support, cross-functional collaboration, and change management
8 Required Identify inefficiencies and improve operational processes
5 Required Lean process analysis and continuous improvement
5 Required Development of measurable KPIs, baselines, and process performance controls
5 Required Demonstrated delivery of process improvements with quantifiable outcomes
1 Preferred Green or Black Six Sigma Certification from an accredited organization

Nice To Haves

5 Preferred Leading enterprise or cross-functional process improvement initiatives
5 Preferred Public-sector or regulated environment experience
5 Preferred SOP development and continuous improvement methodologies

Responsibilities

Lead the mapping, analysis, and redesign of processes for internal agency and other agency staff, and the public.
Identify, design, and support the implementation of business process improvements, enabling tools, and systems that deliver measurable value and operational efficiencies.
Serve as an advisor on projects by providing process improvement expertise, solution design support, and best practices for business process management.
Review, analyze, and evaluate existing business processes, systems, and users need to identify inefficiencies, gaps, risks, and opportunities for improvement.
Lead business process reengineering efforts, including identifying opportunities to apply technology solutions to improve business effectiveness and service delivery.
Work with stakeholders to design and document ('to-be') processes that streamline workflows, improve consistency, and enhance operational effectiveness.
Prepare and present solution options, including risk identification and high-level financial analyses such as cost/benefit and return on investment (ROI), as appropriate.
Develop detailed documentation of business requirements, user needs, and program or process functions to support implementation and decision-making.
Facilitate stakeholder interviews, workshops, and working sessions, relying on experience and judgment to plan and accomplish goals with minimal supervision.
Support organizational change initiatives by helping translate process improvements into implementable practices, procedures, and guidance.
Lead the mapping, analysis, and redesign of VTR processes for internal agency staff, county Tax Assessor-Collector staff, and the public.
Identify opportunities to improve efficiency, clarity, and user experience across VTR processes, including end-to-end interactions involving customers and external partners.
Collaborate with IT teams as needed to recommend system or technology changes that support redesigned business processes.