Business Analyst
About The Position
This position is for our subsidiary: Claim Assist Technologies, LLC To know more, visit us at http://www.claimassist.com Job Title: Business Analyst Location: San Antonio, Texas (On-site) Job Type: Full-Time Industry: Insurance Technology / Software Development Salary Range: $75,000 – $90,000 Position Overview: We are seeking an experienced Business Analyst to join our on-site team in San Antonio. This role is critical in bridging the gap between our end users and offshore development team. The ideal candidate will have a strong understanding of software systems, exceptional communication skills, and the ability to handle support-related interactions directly with users.
Requirements
- Bachelor’s degree in Business, Computer Science, Information Systems, or a related field (or equivalent experience)
- 4+ years of experience in business analysis, technical support, or a similar role in a software development environment
- Proven experience communicating effectively between business users and development teams
- Experience working with offshore teams and navigating time zone differences
- Strong analytical and documentation skills
- Comfortable handling and resolving customer support phone calls
Nice To Haves
- Knowledge of the insurance claims or adjusting industry is a plus
Responsibilities
- Gather and analyze business requirements to translate into functional specifications for system enhancements and fixes
- Act as a liaison between stakeholders and offshore development teams to ensure clarity and alignment on technical solutions
- Create user stories, workflows, process diagrams, and system documentation to support development and QA efforts
- Conduct functional and user acceptance testing (UAT) to validate deliverables
- Identify and recommend opportunities for product and process improvement based on support trends and user feedback
- Prioritize incoming issues and requests
- Assist with training material development and user education as needed
Benefits
- Salary: $75,000-$90,000 annually
- Health, dental, and vision insurance
- 401(k) with employer match
- Paid time off and company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
