Business Analyst
About The Position
New Hampshire Housing’s mission is to promote, finance, and support housing solutions for the people of New Hampshire. We have empowered over 55,000 families to achieve their dream of homeownership and have played a pivotal role in funding the development of over 16,000 multifamily housing units. Our dedicated team manages thousands of Housing Choice Vouchers annually. We’re on a mission, and we want your expertise! New Hampshire Housing is seeking a Business Analyst (BA) to strengthen organizational capacity and help advance enterprise initiatives focused on process improvement, system optimization, and responsible adoption of emerging technologies—including AI-enabled solutions. As a Business Analyst, you will play a crucial role in supporting initiatives that contribute to our mission.
Requirements
- Experience managing large-scale ERP or enterprise system implementations is highly desirable.
- Strong ability to analyze business processes, operational needs, and technical systems
- Proven experience eliciting and documenting requirements from both technical and non-technical stakeholders.
- Strong analytical, problem-solving, and critical-thinking skills.
- Ability to translate complex concepts into clear, user-friendly documentation and guidance.
- Experience working independently while collaborating effectively across teams.
- Proficient written and verbal communication skills.
- Strong working knowledge of Microsoft 365 applications and tools.
- Bachelor’s degree in a related field and at least nine years of relevant business analyst experience, or equivalent combination of education and experience.
Responsibilities
- Analyze business operations, workflows, procedures, and systems to identify opportunities for efficiency, consistency, and improved outcomes.
- Partner with leadership and cross-divisional stakeholders to establish priorities aligned with organizational strategy.
- Support and advance process improvement and AI-related initiatives, helping evaluate use cases, impacts, and readiness across the organization.
- Serve as a Business Lead on medium to large initiatives, collaborating with the Project Management Office, Business Technology (BT), vendors, and end users.
- Facilitate stakeholder sessions to gather, document, and validate business and system requirements.
- Support system implementations by developing test plans, coordinating user acceptance testing, and presenting findings to project teams.
Benefits
- Multiple high-quality health insurance options
- Vision plan
- Employer-paid dental plan
- Employer-paid disability insurance
- Employer-paid life insurance
- Undergrad and Graduate tuition reimbursement
- Student loan repayment assistance
- Two retirement plans with employer contributions to both
- Flexible work schedules with remote/hybrid work options
- Generous and flexible PTO plan
- Paid volunteer time
- Paid parental leave
- Fitness rewards and reimbursement programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
