Business Analyst

Change Grow Live

17h•Hybrid

About The Position

Change Grow Live are a health and social care charity that supports people in difficult situations, including those who use drugs and alcohol, and those whose home life is affected by drugs, mental health, and/or domestic violence. As the largest charity of its type in the country, they support tens of thousands of people on their journeys. Hundreds of staff work across the organization to support vulnerable people. Services include needle exchanges, screening for blood-borne viruses, drug testing, prescribing safer alternatives to opioids, working with local pharmacies, and providing caseworkers for children and young people.

Requirements

Strong stakeholder engagement and relationship-building skills.
The ability to gather, analyse, and document business requirements.
Experience facilitating workshops, meetings, and discovery sessions.
A structured approach to problem-solving and decision-making.
Confidence translating business needs into clear requirements, user stories, or process maps.
Excellent communication skills, both written and verbal.
A collaborative mindset and willingness to work across multidisciplinary teams.
An interest in continuous improvement and delivering positive outcomes for users.
Passionate about improving services and helping teams deliver meaningful change.
Must have the right to work in the UK.
Application must be written in own words and genuinely reflect skills, experience and motivation.

Nice To Haves

May already be an experienced Business Analyst, or have developed strong analysis, process improvement, or requirements gathering skills in a related role.
Experience in the health and social care sector.
Experience with agile methodologies.

Responsibilities

Analyse business processes, systems, and ways of working to identify opportunities for improvement.
Work closely with colleagues, stakeholders, and people who use our services to understand needs and requirements.
Create user stories, personas, process maps, and business cases that support successful delivery.
Collaborate with subject matter experts, developers, testers, and wider stakeholders throughout the software development lifecycle.
Support the design, testing, and implementation of system changes.
Communicate complex information clearly to audiences with different levels of technical understanding.
Help ensure our digital products align with organisational strategy, user needs, and operational objectives.
Identify risks, dependencies, and opportunities throughout projects and change initiatives.
Contribute to the continuous improvement of business analysis practices across the organisation.