Business Analyst — Managed Services & Insights (US)

Bright Data•REMOTE,

3h•Remote

About The Position

Bright Insights, the AI-powered e-commerce and retail intelligence division of Bright Data, is seeking a Business Analyst. Launched in September 2022, Bright Insights transforms public web data into actionable business intelligence. This role is a customer-facing position at the intersection of pre-sales, solution design, and post-sales delivery planning. The Business Analyst will work with clients to understand their data needs, translate them into viable solutions, and create detailed project documentation. This role requires close collaboration with Sales, Solution Engineering, R&D, Product, and Delivery teams to bridge customer requirements with Bright Data's capabilities.

Requirements

6+ years of experience as a Business Analyst, Solutions Consultant, or similar role in a technology services, data, or SaaS environment.
Proven track record writing complex SOWs and service contracts for technical projects — you know what good scope definition looks like and why it matters.
Strong understanding of web data collection and web scraping — you don't need to write scrapers, but you must be able to speak credibly about how data is collected, what affects cost and complexity, and what can go wrong.
Solid grasp of data analysis, BI, and AI/ML solutions — enough to scope deliverables, ask the right questions, and assess feasibility.
Experience estimating IT project costs — infrastructure, development effort, ongoing maintenance, and third-party tooling.
Excellent customer-facing communication skills — comfortable leading discovery calls, asking probing questions, and presenting solutions to technical and business stakeholders alike.
Outstanding written English — your SOWs, proposals, and research write-ups must be clear, precise, and professional.
Highly organized and self-directed in a fully remote environment.

Responsibilities

Engage directly with prospects and customers during pre-sales to understand their data collection, enrichment, and insights requirements in depth.
Lead or support discovery sessions — asking the right questions to uncover technical constraints, data freshness needs, volume expectations, output formats, and downstream use cases.
Translate customer requirements into well-architected solution designs that leverage Bright Data's full stack: Scraper Studio, proxies, Web Unlocker, Scraping Browser, AI pipelines, and data delivery options.
Work alongside Sales AEs and Solution Engineers to craft winning proposals — ensuring the technical and commercial narrative is coherent and credible.
Identify ambiguities and risks in customer requirements early, and drive alignment before contracts are signed.
Author detailed, precise Statements of Work (SOWs) for complex Managed Services & Insights engagements — covering scope, deliverables, timelines, assumptions, exclusions, and acceptance criteria.
Build cost models and pricing estimates for projects involving data collection at scale, custom scraper development, AI/BI deliverables, and ongoing maintenance.
Develop and refine internal costing frameworks to improve speed and consistency of pricing across the team.
Collaborate with R&D leads and Delivery/Project Managers to validate technical feasibility and effort estimates before committing to customers.
Manage scope change requests and support contract amendments as projects evolve.
Conduct deep business and technical research on customer industries, data sources, and use cases to inform solution design and delivery planning.
Produce structured write-ups, briefing documents, and solution specs for internal teams picking up delivery post-contract.
Support delivery teams during project kickoff to ensure the SOW is fully understood and the solution is set up for success.
Track and analyze project performance data — helping identify where scoping assumptions held up and where they didn't, to improve future estimates.
Stay current on web data, AI/ML, and BI trends to bring informed perspective to both client conversations and internal solution development.