Managed Services Analyst

UFS LLC • Grafton, WI

1d

About The Position

NAVANTA empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. The Managed Services Analyst is a developing technical contributor responsible for delivering consistent, high-quality Tier I–II support to Navanta community bank clients. The Analyst handles a broad range of issues independently, actively contributes to process and documentation improvements, and delivers outstanding client experiences. This role is a critical step in the Navanta technical career path — analysts who demonstrate ownership, technical depth, and leadership potential are well-positioned to advance to Engineer.

Requirements

• 1–3 years of experience in a technical support environment
• Demonstrated proficiency in relevant operating systems, productivity platforms, and core infrastructure technologies
• Strong troubleshooting and problem-solving skills with attention to detail
• Clear, professional communication with clients and team members
• Ability to manage multiple priorities under deadline pressure
• Self-motivated with strong ownership of assigned work
• Team-oriented; willing to support colleagues and share knowledge
• Committed to continuous learning and skill development

Nice To Haves

• Bachelor’s degree in Information Systems/Technology or equivalent experience preferred
• Relevant entry-level certifications or equivalent demonstrated experience preferred
• Financial services experience is a plus

Responsibilities

• Resolve Tier I–II support service requests independently, meeting or exceeding SLA targets
• Manage a personal service request queue with strong prioritization and client communication
• Proactively follow up on aging service requests and ensure timely resolution
• Escalate complex issues to Engineers with full documentation of troubleshooting performed
• Investigate and resolve a wide range of client infrastructure, endpoint, and application issues using tools like M365.
• Participate in professional services installs and project task work alongside Engineers
• Perform quality assurance checks on completed tasks and service requests
• Advise clients on configuration best practices within your area of expertise
• Follow and reinforce team SOPs and standard paved roads
• Create and maintain knowledge base articles for recurring or complex issues
• Provide detailed, accurate service request documentation at every step
• Identify documentation gaps and escalate or self-assign articles to address them
• Participate actively in team standups, knowledge shares, and retrospectives
• Bring forward process improvement ideas in team meetings
• Complete certifications or build equivalent demonstrated experience within your technology domain and the Navanta development track
• Pursue relevant technology training to expand technical competency
• Maintain active development goals reviewed quarterly with Pod Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree