Business Analyst

University of Toronto • Toronto, ON

129d • CA$91,677 - CA$117,242 • Onsite

About The Position

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence. Information Technology Services is responsible for all computing hardware, operations, network infrastructure, and systems to support and enhance the School's core mission. Rotman students, faculty, and staff use up-to-date technologies to directly enhance learning, teaching, and research. IT Services is divided into four functional groups: Customer Support, Technical Support (networks and Servers), Systems Development, and Multimedia. All groups work together to deliver efficient, adaptable, and reliable IT services. As the Business Analyst, your primary responsibility will be to acquire information via Discovery Session with SME's and/or end-users to create/document BPM's (Business Process Maps) relating to new Software System requirements or enhancement to existing systems. You will also be responsible for divisional data quality, data acquisition practices and data entry standard. You will collaborate in the launch, support and maintenance of core operational data and reporting services and business processes. This includes responsibility for eliciting clear, concise, non-conflicting requirements from subject matter experts who may or may not understand how technology can be used to positively transform the business process.

Requirements

• Bachelor's Degree or acceptable combination of equivalent education and experience.
• Minimum five (5) years experience working with business process and/or business analysis on large scale software systems like ERP's or CRM's
• Experience with business analysis management methodologies and techniques, including requirements analysis, flow charts, process modeling and process mapping, test design and execution
• Demonstrated experience preparing and presenting reports to internal stakeholders and training users
• Functional knowledge and experience in relational and Object database management system concepts and associated reporting tools
• Strong analytical skills, able to interpret business requirements and articulate them into models and concepts that plug into bigger scope projects
• Strong communication skills, able to present requirements, concepts and procedures; able to design and deliver training and support materials
• Self-motivated and accomplished at working with minimal supervision, while still delivering quality output within a tight timeframe

Nice To Haves

• A certificate in Business Process Management and/or Business Analysis are considered an asset
• Familiarity with CRM systems, particularly Salesforce
• Six Sigma certification

Responsibilities

• Analyzing and documenting business requirements, ensuring the requirements document meets the needs of the stakeholders and users
• Assessing needs and contributing to the development of business systems
• Researching, analyzing and recommending potential changes to system features; effectively communicating the analysis results to stakeholders, technical staff and management
• Writing complex specifications based on system requirements; writing test cases for user acceptance testing and leading user acceptance testing sessions
• Planning the implementation of new business system processes
• Training end-users on procedures and the use of supported IT systems
• Managing competing priorities to ensure focus and predictability of deliverables
• Keeping well-informed on current technologies, best practices and industry standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level