Business Analyst - Loftware Enterprise Cloud

NTT DATA Services•West Mifflin, PA

8d•$64,008 - $111,125•Remote

About The Position

NTT DATA is seeking a Business Analyst - Loftware Enterprise Cloud to join their team in Pittsburgh, Pennsylvania. This role involves leading discovery and requirements gathering, documenting current and future state processes, and supporting the implementation of Loftware Enterprise Cloud solutions. The analyst will work with various business functions, technical teams, and implementation partners to ensure successful project delivery.

Requirements

7+ years of strong experience implementing enterprise labeling solutions, preferably Loftware Enterprise Cloud.
3+ years of experience with NiceLabel or comparable enterprise labeling platforms is acceptable.
3+ years of solid understanding of Print-on-Demand labeling processes and enterprise labeling architectures.
7+ years of proven experience leading requirements gathering and process design initiatives across multiple sites and stakeholder groups.
3+ years of understanding of integrations involving ERP systems (e.g., SAP), PLM platforms, databases, and enterprise applications.
3+ years of experience supporting large-scale, multi-site global implementations.
Must reside in the US

Responsibilities

Lead discovery and requirements-gathering workshops with business SMEs and site stakeholders across Manufacturing, Quality, Regulatory Affairs, and Supply Chain functions.
Document current-state (“As-Is”) labeling processes, systems, workflows, and data dependencies across multiple sites.
Define and document future-state (“To-Be”) business processes aligned with Loftware Enterprise Cloud capabilities, including Print-on-Demand labeling and SmartFlow workflows.
Develop and maintain business and functional documentation, including: Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), Process maps and workflows, User stories, Acceptance criteria.
Analyze existing label templates across multiple legacy labeling systems.
Partner with business SMEs to define template rationalization and standardization strategies.
Support mapping, redesign, and recreation of label templates within Loftware Enterprise Cloud.
Ensure compliance with regulatory, quality, and operational requirements throughout migration activities.
Collaborate with technical teams and implementation partners to define integration requirements between Loftware and enterprise systems including ERP, PLM, and SQL databases.
Document data flows, field mappings, business rules, and integration specifications.
Support validation of data integrity, traceability, and compliance requirements.
Gather and document requirements for artwork creation, change management, review, and approval processes (If In Scope).
Define user roles, permissions, and approval hierarchies within SmartFlow (If In Scope).
Align artwork workflows with existing Quality Management System (QMS) and regulatory processes (If In Scope).
Serve as the primary liaison, alongside business leads and SMEs, between business users and technical implementation teams.
Facilitate workshops, working sessions, and decision-making forums.
Manage requirement reviews, approvals, and stakeholder sign-offs.
Maintain end-to-end requirements traceability throughout the project lifecycle.
Support development and execution of User Acceptance Testing (UAT) strategies and plans.
Collaborate with business stakeholders to develop test scenarios and test cases covering critical business processes.
Coordinate defect management, issue resolution, and retesting activities with implementation partners.
Support impact assessments and deployment readiness activities across multiple sites.
Assist in the development of training materials, user guides, and adoption plans.
Provide go-live support and post-implementation hypercare assistance.