Business Analyst - Documentation Recovery

DPP • Spartanburg, SC

18h • Onsite

About The Position

DPP is seeking an advanced Business Analyst for an opportunity with our client in Spartanburg, SC. This is a 12-month contract role with the possibility of extension, requiring the candidate to be an SC resident or willing to commute or relocate to SC prior to starting. The Business Analyst will be the lead for discovery and analysis for the Documentation Recovery initiative. This role involves working across Information Technologies and with key County stakeholders to inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings for the Technical Writer and IT leadership. The work is crucial for supporting cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.

Requirements

• 10+ years of demonstrated business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
• Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
• Excellent written, verbal, organizational, and analytical skills.
• Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.

Nice To Haves

• Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
• Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
• Experience with SharePoint-based documentation repositories and governance.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Government or other highly regulated environment experience.
• Certifications: CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

Benefits

• DPP offers a range of compensation and benefits packages to our employees and their eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree