Strategic Access Support - Business Analyst

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

The Patient Access Business Analyst supports access-related business intelligence through investigations to identify trends, anomalies, and improvement opportunities across performance metrics, workflows, and supporting systems. This role also ensures the accuracy of knowledge management content through routine quality assurance, enabling timely, reliable information for operational decision-making. Individuals will perform data analysis to support business needs, including ad hoc reporting, recurring metrics, and leadership requests while summarizing findings and communicate insights and recommendations to stakeholders in a clear, actionable format. Success in this role requires strong analytical capabilities, the ability to synthesize complex data sets into actionable insights, and a proactive approach to anticipating business needs. The ideal candidate is highly collaborative, detail-oriented, and skilled at identifying trends, telling a compelling data-driven story, and translating findings into meaningful process improvements.

Requirements

Relevant Work Experience
Experience Level: 3 years
Education: Bachelor's
Business Requirements Definition (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Business Requirements Definition in practical applications of moderate difficulty. Able to identify potential problems through basic analysis and develop appropriate test cases to assure effective testing of the application. Can analyze a Business Requirements Definition to determine processing flow, testing scenarios and user requirements. Familiar with the steps necessary to complete a Business Requirements Definition for more advanced systems.
Feasibility/Cost/Benefits Analysis (Novice): Has written an entire feasibility study for a small system or has written several descriptive sections of studies for a large system, such as the statement of the business problem and business function description. Has participated in detailed analysis through meeting with users. Has an understanding of how to formulate cost of an operation.
Business Knowledge (Novice): Understands customers' business operations beyond single issues driving a project. Demonstrates the ability to apply functional business knowledge to successfully meet work objectives. Has worked closely with knowledgeable users and customers in meeting their business needs. Demonstrates a good sense of the business when dealing with others. Critically evaluates the customer implications of technological advances. Knows and monitors the competition. Able to interpret business data.
Business Analysis (Novice): Takes basic business concepts and turns them into meaningful requirements. Participates in reengineering of processes. Communicates with customers and users to determine what their requirements are. Develops and specifies requirements in enough detail to allow them to be successfully implemented by a project team. Designs screens and reports for basic business systems.

Nice To Haves

EPIC
Smartsheet
Reporting and visualization tools (e.g., Power BI, Tableau) and querying/data tools (e.g., SQL, Excel).
Knowledge of patient access and call center operations
Understanding of healthcare
Demonstrated ability to analyze data, identify trends, and perform root cause analysis
Excellent organizational and problem-solving skills
Ability to anticipate business needs and proactively recommend solutions
Strong collaboration and communication skills across cross-functional teams

Responsibilities

Provides leadership, expertise and guidance on strategic business change projects.
Provides business analysis on projects including engagement and stakeholder management.
Leads business change and defines business requirements and processes on projects.
The responsibilities listed are a general overview of the position and additional duties may be assigned.