Business Analyst IT PMO

University of Virginia

5d•Hybrid

About The Position

The Information Technology Services (ITS) department at the University of Virginia (UVA) provides the foundational technology, applications, services, and infrastructure that enable the University’s teaching, research, and administrative functions. The IT Project Management Office (IT PMO) provides Program and Project Management, and Business Analyst support for the CIO Project Portfolio. As a Business Analyst in the IT PMO, you will support high-impact IT initiatives from the CIO Project Portfolio in a dynamic, fast-paced environment. You will collaborate with teams across UVA ITS and the broader university community to deliver strategic outcomes. This role is responsible for analyzing business processes, gathering and managing requirements, and working with stakeholders and cross-functional IT teams to design and implement solutions that enhance operational efficiency and business value.

Requirements

High School Diploma required; Bachelor’s Degree preferred.
Minimum of 3 years in business analysis, preferably in IT, process engineering, finance, or operations.
Strong communication, collaboration, analytical, problem-solving, and facilitation skills.
Excellent interpersonal skills, including influencing and relationship building.
Ability to interact with and present to stakeholders within assigned projects.
Strong qualitative analysis skills (e.g., active listening, rapid iteration, stakeholder engagement).
Effective planning and organizational skills with the ability to manage multiple priorities.
Experience in gap analysis, and risk assessment.
Proficiency with collaboration platforms and presentation tools (e.g., Zoom, MS Teams, PowerPoint).
Experience with analytics and process modeling tools (e.g., Power BI, Lucidchart, Visio).
An understanding of process improvement methodologies (e.g., Lean, Six Sigma).
Highly organized with excellent attention to detail.
Familiarity with IT service management, applications, and infrastructure (e.g., networks, servers, cloud, security).
Experience working in cross-functional teams and managing stakeholder expectations.
Selected candidates will be required to complete a background check prior to employment.

Nice To Haves

Bachelor’s degree in business administration, engineering, information systems, or related field.
Experience as a business analyst or project manager in a higher education environment.
Certification in Business Analysis or Process Improvement (CBAP , PMI-PBA, Lean Six Sigma).
ITIL Foundations Certification.
Prosci Change Management experience.
Experience evaluating and procuring enterprise-scale IT solutions and managing vendor relationships.
Familiarity with Agile, Waterfall, and hybrid project methodologies.
Experience with higher education student applications and services such as PeopleSoft Student, Technolutions Slate, Stellic, and Student Financial Services.

Responsibilities

Collaborate with stakeholders to understand current state and business needs.
Identify inefficiencies, pain points, and improvement opportunities.
Document functional, non-functional, and technical requirements.
Maintain traceability of requirements throughout the project lifecycle.
Ensure requirements are validated, prioritized, and aligned with objectives.
Assess changes to requirements, identify impacts, and communicate effectively to stakeholders.
Collect and prepare relevant data sources for analysis.
Identify trends, patterns, and anomalies, and present insights in a clear and actionable format.
Create charts, dashboards, and reports using tools like Power BI or Excel.
Create visual representations of workflows using Lucidchart, Visio, etc.
Define “as-is” and “to-be” process states to support design efforts.
Partner with technical teams to support the design of optimized solutions.
Ensure solutions meet business needs and comply with security and compliance standards.
Support testing efforts across IT and end-user groups.
Act as a liaison between business units, IT, and engineering teams.
Facilitate workshops, interviews, and presentations to gather input and share findings.
Identify organizational and individual impacts of change.
Assist in rolling out new processes and technologies.
Support training, documentation, and feedback collection.
Help define KPIs and metrics to evaluate process improvements and pilot solution effectiveness.
Compare and report on actual performance against targets and benchmarks.
Work consultatively with the PMO Director and Project Managers to implement processes and tools.
Coach team members to optimize team alignment and efficiency.