Business Analyst (entry level) AO7177320

BTI Solutions•Santa Ana, CA

10d

About The Position

The main function is to maintain order management, order allocation and fulfillment, Back Order, communication with internal/external customers, and other responsibilities including not limited to ad hoc report, data analysis, projects involvement. The order management role will be reporting to GPCA CE order management.

Requirements

Bachelor's degree in business management, economics, finance, accounting or relevant field required
0-2 years’ experience required.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal skills.
Eagerness to learn and grow in a professional environment.

Nice To Haves

Order Management experience / 0-1 years
Data Analysis / 0-1 years
Customer communication experience / 0-1 years
Basic knowledge in order management systems and software a plus (e.g., ERP, CRM).

Responsibilities

Receive and process customer orders through various channels
Verify order details, including product specifications, quantities, and delivery requirements
Ensure orders are entered into the system accurately and promptly
Track orders from placement to delivery, ensuring timely fulfillment.
Monitor order status and communicate updates to customers and internal teams.
Resolve any discrepancies or issues related to orders.
Address customer inquiries and concerns regarding orders, including changes, cancellations, or returns.
Provide clear and accurate information about order status, shipping times, and delivery options.
Build and maintain positive relationships with customers.
Coordinate with inventory and warehouse teams to ensure product availability.
Identify and address potential stockouts or delays that may impact order fulfillment.
Maintain accurate records of all orders, including order history, modifications, and customer communications.
Generate reports on order volume, processing times, and customer satisfaction metrics.
Analyze data to identify trends and areas for improvement.
Ensure compliance with company policies, procedures, and legal requirements related to order management.
Conduct regular audits to verify the accuracy of order processing and documentation.