Business Analyst (FCCMS) - Contract _ Columbia, SC
About The Position
The client is seeking an experienced Business Analyst / Project Lead to support the Family Court Case Management System (FCCMS) project within the Department of Social Services (DSS). The consultant will serve as a Functional Subject Matter Expert responsible for business analysis, system testing, defect troubleshooting, end-user training, and operational support activities during the maintenance and operations phase of the FCCMS project. This role will work closely with project managers, technical teams, vendors, and county stakeholders to ensure successful implementation and support of the statewide Family Court Case Management System.
Requirements
- 5+ years of experience preparing, documenting, and executing: Test plans, Test scripts, Test cases, Test criteria for IT systems projects
- 2+ years of experience using and supporting Family Court Case Management System (FCCMS)
- 2+ years of experience with: Component Testing, Integration Testing, Security Testing, Performance Testing, Regression Testing, Acceptance Testing
- Strong troubleshooting and defect management experience
- Experience creating business process and system documentation
- Strong communication and leadership skills
Nice To Haves
- Experience documenting current and future-state business processes
- Previous judicial or court system experience
- State government project experience
- Experience with case management system implementations
- Familiarity with Agile and Waterfall methodologies
Responsibilities
- Review functional designs produced by vendors.
- Analyze existing and proposed business processes and system changes.
- Develop General System Design (GSD) documents for enhancements and new functionality.
- Create business process models and workflow documentation.
- Assist with troubleshooting and resolution of complex functional defects.
- Develop and execute test scenarios, test cases, and test scripts.
- Perform Component, Integration, Regression, Security, Performance, and Acceptance Testing.
- Record, validate, and analyze test results.
- Identify, document, and reproduce defects for development teams.
- Participate in Incident Review Meetings and provide root cause analysis.
- Prepare and manage test data and interface files for testing activities.
- Maintain test traceability against requirements and use cases.
- Review system test reports, training materials, and related deliverables.
- Conduct end-user training sessions for county staff during system rollout.
- Create and maintain training materials, FAQs, workarounds, and user manuals.
- Develop computer-based training (CBT) videos and provide online training support.
- Provide Level 2 help desk support for complex application issues.
- Communicate announcements, updates, and workarounds to end users.
- Update application configurations as needed.
- Support help desk ticket resolution activities.
- Create and maintain Adobe Acrobat forms and documents.
- Collaborate with stakeholders, technical teams, and project leadership.
- Travel within the State as needed to conduct onsite training sessions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
