Harvard Training Portal Business Analyst (One year term)

Harvard University • Cambridge, MA

2d • Hybrid

About The Position

Harvard Human Resource’s Center for Workplace Development is seeking a business analyst to join its Harvard Training Portal (HTP) team as an integral team member of a systems upgrade. The HTP is the system of record for university-wide compliance and staff professional development training. This position will be responsible for business analysis, data integration, configuration, testing, and related project activities associated with a large-scale administrative systems upgrade. The position will also contribute to ongoing system administration and reporting deliverables that support the HTP team’s operational needs. Working as part of a cross-functional core team, the Business Analyst will analyze business needs and translate them into effective, sustainable, and improved solutions within the new system. The successful candidate will bring strong analytical, communication, and problem-solving skills to this role. They will independently manage competing priorities, exercise sound judgement, and adapt as project needs evolve. Responsibilities may include analyzing and preparing data files for integration, configuring the system to meet or enhance business needs, developing and executing test scenarios, and supporting other related project activities.

Requirements

• Minimum of two years’ post-secondary education or relevant work experience
• Knowledge of information technology applications and processes.
• Demonstrated team performance skills and service mindset approach.
• Experience administering or configuring a Learning Management System such as CBX, SBX, or other SaaS platforms and cloud-based enterprise systems.
• Strong troubleshooting, communication, and collaboration skills.
• Ability to work collaboratively across functional teams and adapt to evolving priorities.
• Ability to manage competing priorities, exercise sound judgement, and adjust work plans in response to project needs, dependencies, and deadlines.
• Ability to develop, validate, and interpret reports using enterprise software systems and business intelligence tools.
• Knowledge of information technology applications, processes, software and equipment.
• Experience creating technical documentation, user guides, or other materials to support system implementation and user adoption.

Responsibilities

• Partner with internal staff and external consultants on complex efforts related to the university-wide systems upgrade, including integrations, configuration, testing, and implementation readiness.
• Identify and evaluate opportunities to enhance user experience to find improvements for existing client needs as part of migration to the new system.
• Independently analyze, identify, develop, and communicate technical solutions. Devise and/or modify procedures to solve complex technical problems.
• Balance the needs of individual client groups with the broader requirements of a large, decentralized university community with complex needs, processes, and use cases.
• Collaborate with core team members across workstreams as needed to achieve project goals.
• Support user acceptance testing by developing test scenarios, coordinating test activities, analyzing results, documenting defects, and working with team members to facilitate resolution.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree