Business Analyst
About The Position
Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will elicit, analyze, specify, and validate the business needs of project stakeholders, through interviewing stakeholders, and analyzing current business processes and systems. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications. BSA duties will also include data analysis, designing solutions and writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.
Requirements
- Strong experience using M365 Productivity Suite
- Able to successfully multi-task and prioritize work across several active projects and assignments
- Passionate about delivering the ultimate customer experience
- Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions
- Excellent written and verbal communication skills
- Experience working on Infrastructure projects
Responsibilities
- Elicit, analyze, specify, and validate the business needs of project stakeholders
- Interview stakeholders
- Analyze current business processes and systems
- Apply communication, analytical, and problem-solving skills to support projects
- Ensure deliverables are met according to specifications
- Perform data analysis
- Design solutions
- Write technical requirements
- Test and implement technology solutions
- Conduct research
- Create procedures to improve existing systems
- Provide training and support to users
- Write Request for Proposals and Contract Scope of Deliverables
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
