CXOne Business Analyst

Capgemini • Cincinnati, OH

3d • $80,000 - $95,399 • Onsite

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

• Prior knowledge or experience of working with AINext would be an advantage.

Nice To Haves

• Prior knowledge or experience of working with AINext would be an advantage.

Responsibilities

• Work with Business teams (Individual, Group) to gather, analyze, document, and validate requirements for the NICE CXOne platform implementation, ensure formal business approval and sign-off.
• Work with business, architecture, Telephony, external Application teams to identify and define integration requirements, specifically AINext and Service Desktop, Salesforce. Prior knowledge or experience of working with AINext would be an advantage.
• Facilitate requirement discovery sessions to identify new capabilities beyond the existing contact center platform, assess business value, define scope, prioritize enhancements, and evaluate platform fit and functionality.
• Work with Architecture team to ensure requirements align with enterprise architecture principles and with other existing applications and platforms.
• Help Development team understand the requirements, work with testing team/business team to identify the right testing needs for SIT/UAT and ensuring successful validation of implemented functionality in various phases.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed